TOSHIERA ZAWADZKI
Pasadena,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve company goals.
Overview
23
23
years of professional experience
Work History
Homemaker
Zawadzki Household
Pasadena, MD
02.2013 - Current
- Scheduled and created itineraries for outings, family vacations, and weekly activities.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
- Organized extra-curricular schedules for sports and classes.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Developed menus, controlled food costs and prepared meals.
- Oversaw budget to manage expenditures and control costs.
- Scheduled medical, dental, vision, school appointments and conferences.
Treasurer
MOMS Club Of Pasadena NW
Pasadena, MD
01.2013 - 01.2016
- Helped to organize community service events, support for new and current members, and planned numerous social events for local families.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform senior management and board of directors.
- Planned and managed club's annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Organized and led monthly meetings.
- Recruited new club members by spearheading membership drives, conducting meet-and-greets, and hosting special events.
Wedding Consultant
David's Bridal
Augusta, GA
01.2012 - 08.2012
- Opened and closed bridal retail store and made sure all gowns, undergarments, accessories, and supplies were all stocked for daily success.
- Worked closely with clients and their families to not only coordinate their entire bridal party's attire but also referring other partnered services such as venue spaces, groom party attire, catering, and travel services.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Scheduled appointments with potential and current clients to discuss wedding plans.
- Established and managed communications with tailors and shipping center to confirm service and supply delivery.
- Up-sold company's credit card payment plans and gown restoration services.
Server
Buffalo Wild Wings
Augusta, GA
01.2011 - 06.2012
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Substitute, Sped I, Secretary, Sped II
Monterey Peninsula Unified School District
Monterey, CA
03.2010 - 06.2011
- Assisted teachers with teaching curriculum.
- Worked with speech and occupational therapists to help students achieve their individual goals.
- Helped teach students life skills such as maintaining jobs, schedules, commuting, and money management.
- Assisted students when eating, using restrooms, and in community outings.
- Helped to develop general lesson plans which allowed staff to follow I.E.P. goals.
- Documented attendance, grades, and test scores to update permanent records.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Participated in meetings, workshops, and seminars to covey or gather information to perform functions.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Beauty Sales Associate
Macy's
Monterey, CA
01.2011 - 06.2011
- Beauty Sales for Origins Skin Care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Scheduled onsite makeup appointments for clientele.
- Answered phone calls and provided excellent customer service to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Achieved sales goals and service targets by cultivating and securing new customer relationships and loyalty.
Beauty Associate/Cash Wrap Associate
Victoria's Secret
Temecula, CA
01.2009 - 01.2010
- Sold Angels rewards credit cards to increase customer loyalty.
- Register trained to work in a fast paced environment.
- Worked one-on-one with clients to provide a personal and welcoming customer service experience which resulted in the customer coming back to our store for their future needs.
- Maintained a friendly and approachable demeanor so customers would feel more comfortable to come to me with their questions.
- Communicated clearly and worked efficiently with other sales and stock positions throughout the store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped and boxed gift items.
- Assisted customers with returns, refunds and resolving transaction issues.
Lead, International, Merchant Teller
Wells Fargo Bank, N.A.
San Rafael, CA
01.2007 - 07.2009
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches for Merchant accounts.
- Counted, verified and handled bank deposits and BRINKS armored car transactions.
- Executed wire transfers, Cashiers checks, Money Orders, and savings bonds.
- Trained new hires on customer service and banking policies and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Cross-sold credit cards, loans and other bank products.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established internal audit procedures to validate and improve accuracy of financial reporting for multiple branches.
- Bought and sold foreign currency.
- Earned assistant SM position and trusted with higher approval limits, codes, and keys.
- Assisted with Safety Deposit Boxes.
- Floated between multiple branches and assisted in opening of new stores.
- Utilized Click to Staff program for scheduling purposes.
- Authorized to use ICOM for both store cash and ATMS.
- Worked and trained tellers on how to use Jetscan and TED.
- Prepared and received incoming and outgoing cash shipments, TED, Customer Coin Bags, and Night Drop bags for BRINKS.
- Passed audit questions and online questionnaire with %100.
Sales Associate
Macy's
San Rafael, CA
01.2005 - 06.2007
- Customer Service focused in Junior's clothing, Young Men's, and Men's clothing sales.
- Performed floor recovery.
- Communicated with other Macy's stores regarding merchandise shipments
- Specifically trained for inventory and worked nights to recount merchandise.
- Trained new associates at register and store safety procedures.
- Assisted with organization of schedules.
- Trained on Loss prevention
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications and special charity donations.
Sales Associate
Powell's Sweet Shoppe
Novato, CA
01.2006 - 12.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Restocked sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Intern, Event Coordinator, Dancer
GP Entertainment
San Rafael, CA
01.2004 - 09.2006
- Responsible for executing contracts and paperwork.
- Organized Promotions Team for event marketing.
- Assisted with recruitment of Promotions team.
- Scheduled and attended weekly production meetings.
- Assisted Owner during events making sure events ran smoothly.
- Responsible for group participation during dance portion of event.
- Acted as event Set-up and Break-down Manager.
- Managed event logistics and operations.
- Coordinated with Clients to review entertainment options.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for clubs, larger parties, and gatherings.
- Consulted with customers to determine objectives and requirements for events.
Education
Some College (No Degree) - Criminal Justice Administration
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Novato High School
Novato, CA06-2006
Skills
- Customer Service and Assistance
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Clerical Support
- Managing Multiple Tasks
- Project Management Abilities
- Retail Sales Customer Service
- Handling Confidential Information
- Data Entry
Timeline
Homemaker
Zawadzki Household
02.2013 - Current
Treasurer
MOMS Club Of Pasadena NW
01.2013 - 01.2016
Wedding Consultant
David's Bridal
01.2012 - 08.2012
Beauty Sales Associate
Macy's
01.2011 - 06.2011
Server
Buffalo Wild Wings
01.2011 - 06.2012
Substitute, Sped I, Secretary, Sped II
Monterey Peninsula Unified School District
03.2010 - 06.2011
Beauty Associate/Cash Wrap Associate
Victoria's Secret
01.2009 - 01.2010
Lead, International, Merchant Teller
Wells Fargo Bank, N.A.
01.2007 - 07.2009
Sales Associate
Powell's Sweet Shoppe
01.2006 - 12.2006
Sales Associate
Macy's
01.2005 - 06.2007
Intern, Event Coordinator, Dancer
GP Entertainment
01.2004 - 09.2006
Some College (No Degree) - Criminal Justice Administration
Santa Rosa Junior College
High School Diploma -
Novato High School