Chartoria Hamilton
Midway City,AL
Summary
Detail-oriented, Certified Medical Assistant with strong customer service and communication skills. I am hard working, friendly, ambitious, enthusiastic, empathetic customer service professional with over 2 plus years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Homemaker
Wesley Place
Dothan, AL
03.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Big Lots
Dothan Al
04.2025 - 03.2026
- Assisted customers with product inquiries and issues, ensuring satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems to maintain accuracy.
- Resolved customer complaints promptly, enhancing overall service quality.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
TECHNICAL SUPPORT REPRESENTATIVE
Xerox
09.2021 - 02.2023
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Configured and tested new hardware and software.
- Handled customer complaints and escalated issues according to procedures.
- Created and maintained technical documentation.
- Analyzed customer data to identify trends.
- Conducted customer service recoveries using technical knowledge and business skills.
- Identified and solved technical issues with variety of diagnostic tools.
- Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.
- Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities.
- Created detailed reports outlining the status of each technical issue reported by customers.
- Provided guidance in setting up secure wireless connections for home networks.
- Collaborating with multiple departments such as tier ii technical support and client coordination, to ensure issues are resolved.
- Acquiring a level of knowledge in managed mobility services in order to exceed customer expectations.
- Learned through a 6-week training process on how to efficiently resolve customers smartphone issues.
- Educating customers via various company tools and the internet.
- Using strict adherence guidelines to monitor time while on calls and resolving customer concerns.
CERTIFIED MEDICAL ASSISTANT
PrimeCare
02.2020 - 08.2021
- Collecting and preparing laboratory specimens
- Instructing patients about medication and special diets
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
- Transmitting prescription refills as directed
- Taking electrocardiograms
- Wound care and changing dressings
- Provided patient education and post-visit care instructions to foster care continuum.
- Delivered administrative support to medical practices, aiding in quality healthcare services.
- Worked interdependently with other professionals to provide quality health care to patients.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Maintained established quality control standards, driving continuous improvement efforts.
- Educated patients about their conditions and treatments.
- Scheduled appointments and maintained patient records.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Documented medical data in patient charts, facilitating accurate records.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Triaged patients and performed vital checks for patient flow facilitation.
- Obtained patient medical histories for inclusion in records.
- Reported significant changes in patient condition to facilitate advanced care.
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
- Helped prepare medical instruments and equipment.
- Performed patient intake and assisted in patient care procedures.
Education
Diploma - Clinical Medical Assisting
Fortis College Foley
12.2021
High School Diploma - undefined
Dale County High School
05.2014
Skills
- Account Management
- Organizational Skills
- Strong Written Communication
- Customer Communication and Empathy
- Team Goals
- Professional Relationships
- Communications Support
- Policy and Procedure Adherence
- Customer Data Confidentiality
- Regulatory Standards
- Time Management
- Medical Supply Monitoring
- Patient Scheduling
- Exam Room Preparation
- Customer Service Expertise
- Appointment Scheduling
- Analytical and Methodical
- Friendly and Patient
- Call Centers
- Customer Service
- Calm and Professional Under Pressure
- Sales and Upselling
- Call Volume and Quality Metrics
- High-Volume Environments
- Sales Expertise
- Medical Histories and Vital Statistics
- Injection Administration
- Medical Terminology
- HIPAA Compliance
- Basic Laboratory Tests
- Medical Billing and Coding
- Electronic Health Records
- Answering Questions
- Specimen Collection
- Healthcare Procedures
- EPIC EMR
- Patient Documentation
- Medical Equipment Functionality
- Vitals Collection and Documentation
- X-Ray Processing
- Complex Problem-Solving
- Dressing Removal
- Configuring Devices
- Troubleshooting and Assistance
- Data Recovery
- Ethernet and Firewall Proficient
- Diagnostic Evaluation
- Inventory and Supply Management
- Medical Records Management
- Vital Sign Monitoring
- Patient Assessments
- Continuous Quality Improvement (CQI)
- Supporting Daily Living Needs
- Invoice Statements
- Sterilize Instruments
- Pharmacy Relations
- Updating Medical Records
- Active Learning
- Patient Chart Tracking
- Performing EKGs
- Mobility Devices
- Data Connectivity
- Technical Issues Analysis
Certification
Certified Medical Assistant
Timeline
Homemaker
Wesley Place
03.2026 - Current
Customer Service Representative
Big Lots
04.2025 - 03.2026
TECHNICAL SUPPORT REPRESENTATIVE
Xerox
09.2021 - 02.2023
CERTIFIED MEDICAL ASSISTANT
PrimeCare
02.2020 - 08.2021
Diploma - Clinical Medical Assisting
Fortis College Foley
High School Diploma - undefined
Dale County High School