Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Work Preference
Timeline
Hi, I’m

MURIEL DEVORE

Fairfax Station,VA

Summary

Dynamic sales professional with a proven track record at IBM, excelling in customer relationship management and sales strategy. Achieved 100% of revenue objectives while fostering strong client connections. Adept at analyzing data to uncover growth opportunities, demonstrating exceptional organizational skills and a self-starter attitude in fast-paced environments.

Overview

36
years of professional experience

Work History

Stay At Home Mom
Fairfax Station, Virginia

Homemaker
01.2005 - Current

Job overview

  • Collaborated with school administrators, coaches, teachers, and families to achieve objectives and meet deadlines.
  • Contributed innovative solutions that enhanced overall educational outcomes.
  • Resolved issues efficiently through strong problem-solving skills.

IBM
Shanghai, China

Software Sales Operations Specialist
09.2005 - 01.2006

Job overview

  • Software Sales Operations Specialist supporting software sales activity for IBM's Asia Pacific software team.
  • Created detailed reports on sales performance metrics for management review.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Analyzed sales data to identify trends and opportunities for growth.

IBM
Bethesda, USA

East Region Large Systems Software Sales
01.2003 - 09.2005

Job overview

  • East Regions Large Systems Software Sales representative selling to SMB clients.
  • Achieved 100% of software sales objectives.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

IBM
Bethesda, USA

e-business Large Systems Software Sales Representative
01.1996 - 12.2001

Job overview

  • Responsible for large systems software sales to U.S. Federal Government Clients across all agencies.
  • Provided technical support and product information to customers during the sales process.
  • Built relationships with key stakeholders in target organizations to increase sales.
  • Participated in client meetings as needed to discuss product details or close deals.
  • Created customized quotes based on customer requirements within specified timelines.

IBM
Chicago, USA

Large Systems Sales Specialist
01.1993 - 12.1995

Job overview

  • Large systems sales representative supporting sales to private and public sector clients.
  • Achieved 100% of assigned sales revenue objectives.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Identified opportunities for cross-selling products or services within existing accounts.

IBM
Chicago, USA

Systems Engineer
12.1989 - 12.1992

Job overview

  • Large Systems Engineer supporting First Chicago Bank's implementation of the mainframe supporting retail banking solutions.
  • Analyzed customer requirements and translated them into functional specifications.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
  • Determined design criteria or specifications.
  • Advised customers on use of products or services.
  • Researched feasibility, design or performance of components or systems.
  • Implemented networking and server changes to meet client budgets and needs.

Education

University of Illinois
Champaign, IL, USA

Bachelor of Science from Mechanical Engineering
01.1989

Skills

  • Strong organizational skills
  • Sales strategy
  • Customer relationship management
  • Account management
  • Detailed oriented
  • Exceptional client relationship skills
  • Self starter

Accomplishments

Successful in developing and implementing technology solutions to clients in both the private and public sectors. Awarded 100% club consistently.

Affiliations

  • Avid hiker and cyclist
  • Foreign language enthusiast
  • Enjoy reading historical non-fiction books

References

References available upon request.

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Timeline

Software Sales Operations Specialist

IBM
09.2005 - 01.2006

Homemaker

Stay At Home Mom
01.2005 - Current

East Region Large Systems Software Sales

IBM
01.2003 - 09.2005

e-business Large Systems Software Sales Representative

IBM
01.1996 - 12.2001

Large Systems Sales Specialist

IBM
01.1993 - 12.1995

Systems Engineer

IBM
12.1989 - 12.1992

University of Illinois

Bachelor of Science from Mechanical Engineering

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