Salesforce and CRMs
SHEILA SCHMITZ
Business Analyst
Brighton,MI
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with 20+ years experience and strong communication and task prioritization skills. Accomplished at leveraging past lessons to inform future decision-making.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Homemaker
Unemployed
Brighton, MI
01.2022 - Current
- I've been out of the Corporate World for the past 11 years to raise my children, but I'm now ready to re-enter the workforce and get back to my former Business Analyst Career Path.
Wellness Coach, CEO And Owner
Fit, LLC
Brighton, MI
- Conducted health needs assessments on clients and prospective clients and facilitated groups on social media for clients to maintain their health goals
- Designed and administered training programs for new employees and continuing education for existing employees
- Maintained databases, mailing lists, and other information to facilitate communications with clients and prospects
- Provided information to public by preparing and presenting newsletters, conducting media campaigns and maintaining program related web sites
- Gave presentations at meetings to promote services and offerings
- Directed and coordinated financial and budget operations to maximize investments and increase efficiency
- Organized and approved promotional campaigns
- Represented organization and promoted objectives at networking events and trade shows
- Maintained and updated customer records in CRM system.
Homemaker
Unemployed
Brighton, MI
02.2012 - 06.2015
- Took time off to have my children and raise them.
Lead Information Technologist, Programmer Analyst
RL Polk & Co
, MI
- Designed, developed and led development of programs used to create products that supported Daimler Chrysler, Mercedes and BMW business
- Utilized COBOL, UNIX, JCL, Control M, Oracle SQL
- Implemented multiple process improvements on Daimler Chrysler,
- Mercedes and BMW systems reducing mainframe processing time by 73% and SAS processing time by 38%
- Maintained 99.5% quality goal producing all deliverables on time and defect free
- Coordinated creation of detailed system documentation.
Programmer Analyst
Allen Systems Group, ASG
Naples, FL
- Maintained and supported COBOL, DB2 repository system used to manage change control process for CICS table entries across enterprise
- Maintained and supported Visual Basic application
- Managed source control of all code, along with change management process, for team
- Coordinated system unit testing for all software releases and created release tapes and service packs of software
- Developed and managed system documentation.
Business Quality Assurance Analyst
ForeSee Results
Ann Arbor
01.2022 - Current
- MI
- Participated in internal assessments and audits as required
- Created and reviewed technical design documentation to ensure accurate development of reporting solutions
- Documented specifications for information technology team
- Wrote and revised standard quality control operated procedures.
Manager, Quality
RL Polk & Co
Southfield, MI
09.2009 - 02.2012
- Monitored testing procedures to ensure that all tests were performed according to established item specifications, standard test methods and protocols
- Wrote technical documentation
- Identified quality problems and recommended solutions
- Investigated and reported questionable test results
- Managed two developers engaged in the automation of manual processes and implementation of process improvements
- Worked with stakeholders to develop detailed requirements for developers and conducted unit testing
- Led multiple Six Sigma initiatives that streamlined processes and improved quality
- Created and facilitated several corporate processes, including employee continuous improvement suggestion process and Production Life Cycle
- Process
- Managed team that realized $1.9 Million in annual cost savings for organization
- Led Six Sigma project that reduced customer reported issues for business area by 10% and reduced the time to close issues by 76 days
- Designed and drove development of application to automate Production
- Life Cycle Process, saving work days
- Documented departmental processes and conducted process-based audits for compliance to ISO 9001:2000 Standard and verification of corrective actions across the organization
- Developed three training sessions, including Writing Effective
- Requirements Training, and conducted corporate training classes for the organization
- Wrote articles for multiple Quality Counts customer newsletters, coordinated collaboration of newsletter and facilitated distribution to customers.
Information Technologist, Programmer Analyst
RL Polk & Co
Southfield, MI
06.2003 - 06.2004
- Created, executed and supported programs to support Daimler Chrysler,
- Mercedes and BMW business
- Utilized COBOL, UNIX, JCL, Control M, Oracle
- SQL
- Consolidated COBOL programs creating single program that reduced processing costs by 56%
- Coded Oracle SQL scripts for implementation of multiple process improvements
- Developed UNIX scripts to load data into Oracle Databases
- Created and modified Control-M schedules to increase efficiency.
Systems Officer, Senior Programmer Analyst
Bank One
Detroit, MI
09.2000 - 11.2002
- Developed, maintained and supported COBOL and CICS applications within Commercial Lending department
- Created and supported multiple Lotus Notes database applications utilizing Oracle, Lotus Script and PowerBuilder
- Created a data warehouse utilizing Oracle and PowerBuilder
- Assisted with Commercial Loan System conversion and built interface for system
- Created various reports utilizing Infomaker and other technology.
Education
Certification In Holistic Nutrition American Fitness Professionals and Associates -
04.1995 - 09.2000
Master Of Business Administration (M.B.A - Business Information Systems
Walsh College of Accountancy and Business
Bachelor Of Science (B.S - Business Administration
Central Michigan University
Skills
Customer Service and Supportundefined
Software
Constant Contact
Microsoft Office Suite
Jira
Asana
Quickbooks
Timeline
Homemaker
Unemployed
01.2022 - Current
Business Quality Assurance Analyst
ForeSee Results
01.2022 - Current
Homemaker
Unemployed
02.2012 - 06.2015
Manager, Quality
RL Polk & Co
09.2009 - 02.2012
Information Technologist, Programmer Analyst
RL Polk & Co
06.2003 - 06.2004
Systems Officer, Senior Programmer Analyst
Bank One
09.2000 - 11.2002
Certification In Holistic Nutrition American Fitness Professionals and Associates -
04.1995 - 09.2000
Master Of Business Administration (M.B.A - Business Information Systems
Walsh College of Accountancy and Business
Bachelor Of Science (B.S - Business Administration
Central Michigan University
Wellness Coach, CEO And Owner
Fit, LLC
Lead Information Technologist, Programmer Analyst
RL Polk & Co
Programmer Analyst
Allen Systems Group, ASG
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