Salesforce and CRMs
SHEILA SCHMITZ
Business Analyst
Brighton,MI
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with 20+ years experience and strong communication and task prioritization skills. Accomplished at leveraging past lessons to inform future decision-making.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Homemaker
Unemployed
Brighton, MI
01.2022 - Current
- I've been out of the Corporate World for the past 11 years to raise my children, but I'm now ready to re-enter the workforce and get back to my former Business Analyst Career Path.
Wellness Coach, CEO And Owner
Fit, LLC
Brighton, MI
- Conducted health needs assessments on clients and prospective clients and facilitated groups on social media for clients to maintain their health goals
- Designed and administered training programs for new employees and continuing education for existing employees
- Maintained databases, mailing lists, and other information to facilitate communications with clients and prospects
- Provided information to public by preparing and presenting newsletters, conducting media campaigns and maintaining program related web sites
- Gave presentations at meetings to promote services and offerings
- Directed and coordinated financial and budget operations to maximize investments and increase efficiency
- Organized and approved promotional campaigns
- Represented organization and promoted objectives at networking events and trade shows
- Maintained and updated customer records in CRM system.
Homemaker
Unemployed
Brighton, MI
02.2012 - 06.2015
- Took time off to have my children and raise them.
Lead Information Technologist, Programmer Analyst
RL Polk & Co
, MI
- Designed, developed and led development of programs used to create products that supported Daimler Chrysler, Mercedes and BMW business
- Utilized COBOL, UNIX, JCL, Control M, Oracle SQL
- Implemented multiple process improvements on Daimler Chrysler,
- Mercedes and BMW systems reducing mainframe processing time by 73% and SAS processing time by 38%
- Maintained 99.5% quality goal producing all deliverables on time and defect free
- Coordinated creation of detailed system documentation.
Programmer Analyst
Allen Systems Group, ASG
Naples, FL
- Maintained and supported COBOL, DB2 repository system used to manage change control process for CICS table entries across enterprise
- Maintained and supported Visual Basic application
- Managed source control of all code, along with change management process, for team
- Coordinated system unit testing for all software releases and created release tapes and service packs of software
- Developed and managed system documentation.
Business Quality Assurance Analyst
ForeSee Results
Ann Arbor
01.2022 - Current
- MI
- Participated in internal assessments and audits as required
- Created and reviewed technical design documentation to ensure accurate development of reporting solutions
- Documented specifications for information technology team
- Wrote and revised standard quality control operated procedures.
Manager, Quality
RL Polk & Co
Southfield, MI
09.2009 - 02.2012
- Monitored testing procedures to ensure that all tests were performed according to established item specifications, standard test methods and protocols
- Wrote technical documentation
- Identified quality problems and recommended solutions
- Investigated and reported questionable test results
- Managed two developers engaged in the automation of manual processes and implementation of process improvements
- Worked with stakeholders to develop detailed requirements for developers and conducted unit testing
- Led multiple Six Sigma initiatives that streamlined processes and improved quality
- Created and facilitated several corporate processes, including employee continuous improvement suggestion process and Production Life Cycle
- Process
- Managed team that realized $1.9 Million in annual cost savings for organization
- Led Six Sigma project that reduced customer reported issues for business area by 10% and reduced the time to close issues by 76 days
- Designed and drove development of application to automate Production
- Life Cycle Process, saving work days
- Documented departmental processes and conducted process-based audits for compliance to ISO 9001:2000 Standard and verification of corrective actions across the organization
- Developed three training sessions, including Writing Effective
- Requirements Training, and conducted corporate training classes for the organization
- Wrote articles for multiple Quality Counts customer newsletters, coordinated collaboration of newsletter and facilitated distribution to customers.
Information Technologist, Programmer Analyst
RL Polk & Co
Southfield, MI
06.2003 - 06.2004
- Created, executed and supported programs to support Daimler Chrysler,
- Mercedes and BMW business
- Utilized COBOL, UNIX, JCL, Control M, Oracle
- SQL
- Consolidated COBOL programs creating single program that reduced processing costs by 56%
- Coded Oracle SQL scripts for implementation of multiple process improvements
- Developed UNIX scripts to load data into Oracle Databases
- Created and modified Control-M schedules to increase efficiency.
Systems Officer, Senior Programmer Analyst
Bank One
Detroit, MI
09.2000 - 11.2002
- Developed, maintained and supported COBOL and CICS applications within Commercial Lending department
- Created and supported multiple Lotus Notes database applications utilizing Oracle, Lotus Script and PowerBuilder
- Created a data warehouse utilizing Oracle and PowerBuilder
- Assisted with Commercial Loan System conversion and built interface for system
- Created various reports utilizing Infomaker and other technology.
Education
Certification In Holistic Nutrition American Fitness Professionals and Associates -
04.1995 - 09.2000
Master Of Business Administration (M.B.A - Business Information Systems
Walsh College of Accountancy and Business
Bachelor Of Science (B.S - Business Administration
Central Michigan University
Skills
Customer Service and Support
Employee Training and Materials
Excellent Verbal and Written Communication Skills
Effective Customer and Employee CommunicationManagement and Leadership Skill Set
Process ImprovementsProject Tracking and Schedule CoordinationSalesforce and other CRM KnowledgeStrong Organizational SkillsProject Coordination and Management
Staff Management
Team Collaboration
Business Process Mapping
Needs Assessments
Workflow Analysis
Data Analysis
Quality Assurance
Microsoft Office Suite
Software
Constant Contact
Microsoft Office Suite
Jira
Asana
Quickbooks
Timeline
Homemaker
Unemployed
01.2022 - Current
Business Quality Assurance Analyst
ForeSee Results
01.2022 - Current
Homemaker
Unemployed
02.2012 - 06.2015
Manager, Quality
RL Polk & Co
09.2009 - 02.2012
Information Technologist, Programmer Analyst
RL Polk & Co
06.2003 - 06.2004
Systems Officer, Senior Programmer Analyst
Bank One
09.2000 - 11.2002
Certification In Holistic Nutrition American Fitness Professionals and Associates -
04.1995 - 09.2000
Master Of Business Administration (M.B.A - Business Information Systems
Walsh College of Accountancy and Business
Bachelor Of Science (B.S - Business Administration
Central Michigan University
Wellness Coach, CEO And Owner
Fit, LLC
Lead Information Technologist, Programmer Analyst
RL Polk & Co
Programmer Analyst
Allen Systems Group, ASG