Brittany Nadeau
Perham,ME
Summary
Dynamic and detail-oriented professional with experience at a multitude of different job fields, excelling in money handling and customer relationship development. Proven track record of enhancing client satisfaction through effective problem-solving and cross-selling strategies, fostering loyalty and trust. Committed to operational excellence and maintaining high standards of professionalism in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Homemaker
Myself
10.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bank Teller
T.D. Bank
11.2022 - 07.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Removed mutilated currency from circulation.
- Collaborated with team members to ensure smooth operations and high-quality service.
Key Holder
Dollar General Distribution Center
07.2021 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Nail Tech/ Receptionist
All About You Day Spa
07.2017 - 02.2018
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Kept tidy and organized area to comply with cleanliness standards.
Commercial Cleaner
Dubes Meat Cutting
09.2016 - 02.2017
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Seamstress
Creative Apparel Design/Dstbn
10.2010 - 12.2013
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Consistently adhered to company safety protocols while operating sewing equipment, minimizing workplace accidents and ensuring the well-being of team members.
- Inspected finished garments to address flaws and verify adherence to quality standards.
Cashier
Johns Surfine
03.2007 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma -
Fort Kent Community High School
Fort Kent06.2010
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction processing
- Listening and comprehension
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Customer needs assessment
- Balance transfers
- Fraud detection
- Stress tolerance
- Account updating
- Customer relationship management
- Teller support
- Data inputting
- Money transfer systems
- Upselling skills
- Asset management
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- Phone etiquette
- Software proficiency
- Money management
- Reliable
- Excellent communication skills
- Hospitality and accommodation
- Currency and coin counter
- Friendly
- Positive
- Approachable
- Strong work ethic
- Trustworthiness and integrity
Timeline
Bank Teller
T.D. Bank
11.2022 - 07.2023
Key Holder
Dollar General Distribution Center
07.2021 - 03.2022
Homemaker
Myself
10.2018 - Current
Nail Tech/ Receptionist
All About You Day Spa
07.2017 - 02.2018
Commercial Cleaner
Dubes Meat Cutting
09.2016 - 02.2017
Seamstress
Creative Apparel Design/Dstbn
10.2010 - 12.2013
Cashier
Johns Surfine
03.2007 - 09.2010
Diploma -
Fort Kent Community High School
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