Kala Hamel
Port Saint Lucie,FL
Summary
Aspiring to launch a career as an Assistant Beverage Manager, aiming to contribute to the seamless operation of the hotel's beverage program. Committed to learning and implementing best practices, overseeing inventory, and enhancing the guest experience, all while supporting the team in achieving high-quality service standards.
Overview
8
8
years of professional experience
Work History
Shop Manager
Pinders Nursery
05.2022 - 10.2023
- Ensure exceptional customer service by training staff on product knowledge and service standards.
- Proficiently utilize inventory management systems for accurate tracking and reporting.
- Generate inventory reports, analyze trends, and make data-driven decisions.
- Manage inventory levels by monitoring stock, conducting regular audits, and ordering merchandise as needed.
- Implement inventory control procedures to reduce losses due to theft or damage.
- Develop and maintain relationships with suppliers for timely and cost-effective replenishment.
- Develop and execute strategies to increase revenue, such as promotions and upselling.
- Ensure shop complies with all applicable regulations and safety standards.
- Trained and supervised staff on POS system usage and troubleshooting, resulting in improved efficiency and reduced errors.
- Utilized POS system to track inventory levels, monitor product sales, and generate real-time reports for better decision-making.
Chanel Sales Associate
Nordstrom
05.2019 - 11.2020
- Maintained deep understanding of product offerings, including fashion trends, brands, and seasonal collections.
- Assisted customers with styling advice and personalized recommendations based on their preferences and needs.
- Participated in inventory management processes, including restocking, organizing, and maintaining neat and organized sales floor.
- Monitored stock levels and communicated replenishment needs to management, ensuring well-stocked sales floor.
- Participated in team meetings and training sessions to stay updated on product knowledge and sales strategies.
- Quickly addressed and resolved customer concerns, ensuring customer satisfaction and loyalty.
- Collaborated with management to find solutions to operational challenges and improve store processes.
Financial Relationship Consultant
Regions Bank
04.2018 - 03.2019
- Built and nurtured strong relationships with clients to understand their financial goals and objectives.
- Conducted comprehensive financial analyses for clients, including budgeting, cash flow analysis, and retirement planning.
- Assisted clients in selecting most suitable financial products to achieve their goals.
- Consistently exceeded sales targets by cross-selling financial products and services to existing clients.
- Supported team goals and shared best practices to enhance overall performance of financial advisory team.
UHC Medicare Sales Supervisor
Teleperformance
09.2015 - 10.2017
- Led and managed team of Medicare sales agents, providing coaching, mentoring, and training to improve performance and achieve sales goals.
- Ensured team compliance with all Medicare regulations and CMS (Centers for Medicare & Medicaid Services) guidelines.
- Implemented quality control measures to ensure accuracy and completeness of Medicare plan applications and documentation.
- Conducted audits to verify integrity of all sales processes.
- Monitored and analyzed sales performance data to identify trends and opportunities for improvements.
Education
Associate of Arts - Public Relations And Organizational Communication
Valencia College
Orlando, FL12.2017
Skills
- POS Systems
- Staff Recruitment
- Inventory Management
- Sales and Marketing
- Customer Relationship Management
- Team Leadership
Timeline
Shop Manager
Pinders Nursery
05.2022 - 10.2023
Chanel Sales Associate
Nordstrom
05.2019 - 11.2020
Financial Relationship Consultant
Regions Bank
04.2018 - 03.2019
UHC Medicare Sales Supervisor
Teleperformance
09.2015 - 10.2017
Associate of Arts - Public Relations And Organizational Communication
Valencia College
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