Diligent College Student majoring in Business Management/Administration. A professional with over 16 years of customer service experience and dedication to prompt project completion and continual adaptation. Passionate in helping others, I am a team-oriented collaborator with reliability and a focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. I aim to leverage my skills to fill an important role at your company.
Hi, I’m
KALA KNAPP
Spring Valley,OH
Summary
Overview
18
years of professional experience
1
Certification
Work History
Aldi Food MarketLebanon, OH
Store Manager
10.2023 - Current
Job overview
- Performed daily opening and closing duties including cash handling and reconciliation.
- Processed sales transactions via cash register and telephone orders.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Execute all merchandising directives accurately according to planograms.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Managed the day-to-day operations of the store, including staffing, budgeting, scheduling and inventory management.
P3 Additive, Microsoft, IN
Business Development Specialist
02.2022 - 07.2023
Job overview
- In business development/ strategist
- Digital marketing / skilled in Vidyard program
- Skilled in CRM program such as Apollo/ HubSpot
- 365/ Google/ Excel/ Power Point
- Networking through phone experiences or social media platforms
- Reached sales goals/ Expectations
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Always provided efficient and courteous service to customers
- Experienced with social media and communications platform.
- Designed and built automated deployment pipelines for new services to production environments.
Edgewater LandscapingInverness, FL
CEO/ Sales/Digital Marketing Executive
10.2019 - 05.2022
Job overview
- Inspect completed work to ensure conformance to specifications, standards, and contract requirements
- QuickBooks/financials
- Digital media marketing on different social platforms
- Cold outreach
- Design/ create a variety of documents / legal binding templates
- Microsoft word 365/Excel
- Plant or maintain vegetation through activities such as mulching, fertilizing, watering, mowing, or pruning
- Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained
- Assist in preparation and installation of sod
- Answer inquiries from current or prospective customers regarding methods, materials, or price ranges
- Prepare service estimates based on labor, material, and machine costs and maintain budgets for individual projects.
- 3D design software that Utilized polygonal modeling methods and digital sculpting to accurately represent images.
Citrus
Cardiology Call Center Operator
09.2021 - 12.2021
Job overview
- Trained in E-clinical works program
- Used database system to record notes and call information
- Direct patients phone calls from five surrounding offices according to department
- Analytical decision maker connecting contact fit based on patient need
- Functional under heavy workload/ stressful and time sensitive processes
- Followed established procedures during calls with customers
- Sent messages by triage compliance
- Use of office fax, scanner, printer
- Act as Liaison in communicating with nurses and MD through E-clinical works program for patients
- Resolve patients’ questions or medical questions if unable to reach nurse right away
- Trained in HIPPA/ Privacy Act standards and regulations
- Access to patients’ personal information such as: name, DOB, address, dr info
- Medications, lab work
- Exceeded performance metrics relate to call time, quality, and customer satisfaction.
USPSInverness, FL
Rural Mail Carrier/Training Manager
10.2006 - 05.2021
Job overview
- Obtain signed receipts for registered, certified, and insured mail
- Pushing heavy equipment and following safety protocols
- Maintaining forms and paperwork relating to personal route honestly as it represents employee’s personal salary
- Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and postal trucks
- Able to physically handle and work in all weather conditions
- Responsible and trustworthy in handling money for transactions between the customer and the postal service from 50 cents to $500
- Maintaining postal vehicle safety inspections am and pm during workday
- Use of scanner device to record data from any barcode from parcels or letter material
- Responsible for completing delivery of route in route evaluation time
- Train new employees in the office and evaluate trainees on the street
- Report back to supervisor regarding the trainee’s ability to perform tasks
- Analyzing new employees’ ability to follow safety protocol during the operation of government vehicle
- Organized mail and parcels for optimal delivery speed and correctness.
- Inspected postal vehicles for defects prior to operation.
- Routed all classes of mail in sequence of delivery along established route.
- Assisted customers with inquiries regarding postal services and regulations.
Rodan & Fields/ Mary Kay Skin
Beauty Consultant
01.2017 - 12.2017
Job overview
- Demonstrated use of merchandise
- Prepared merchandise for purchase
- Described merchandise and explained use, operation and care of merchandise to customers
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Prepared sales slips and sales contracts
- Compiled lists to describe product or service offerings
- Coordinated or participated in promotional activities or trade shows to market products or services
- Evaluated marketing strategies based on knowledge of Establishment objectives, market characteristics and cost factors
- Introduced enhancements to established products to increase sales
- Executed digital marketing strategies to drive brand awareness
- Implemented social media strategies to integrate with overall marketing tactics
- Use of Excel program
Education
Sinclair Community CollegeDayton, OH
Associate of Science from Business Management/Administration
01-2026
University Overview
Withlacoochee CollegeInverness, FL
AA from Criminal Justice
07.2010
University Overview
Kaplan Financial EducationOnline
from P&C Insurance
University Overview
Skills
- Speech and phone etiquette
- Microsoft word 365/ Excel Google Chrome
- Pipeline Growth
- Exceptional Customer Service
- Closing sales
- Superior Organizational Skills
- Social Media Platforms marketing, project development, data entry
- Customer relationship management (CRM)
- Solutions development
- Business Development
- Staff Development
- Sales Monitoring
- Orientation and Training
- Retail Operations
- Policy Administration
- Staff Management
- Project Planning
- Negotiation
- Problem Resolution
- Hiring and Training
- Strategic Planning
Certification
Criminal justice certification
Firearms training (Glock-semi auto) (AR-15)
Taser operations
CPR (2010)
Timeline
Store Manager
Aldi Food Market
10.2023 - Current
Business Development Specialist
P3 Additive, Microsoft
02.2022 - 07.2023
Cardiology Call Center Operator
Citrus
09.2021 - 12.2021
CEO/ Sales/Digital Marketing Executive
Edgewater Landscaping
10.2019 - 05.2022
Beauty Consultant
Rodan & Fields/ Mary Kay Skin
01.2017 - 12.2017
Rural Mail Carrier/Training Manager
USPS
10.2006 - 05.2021
Sinclair Community College
Associate of Science from Business Management/Administration
Withlacoochee College
AA from Criminal Justice
Kaplan Financial Education
from P&C Insurance
Criminal justice certification
Firearms training (Glock-semi auto) (AR-15)
Taser operations
CPR (2010)
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