Kala Stevens
Columbia ,SC
Summary
Proven track record in customer service and efficient route planning, demonstrated during my tenure at Amazon. Excelled in fostering client relationships and driving sales at Imports of Columbia, leveraging strong problem-solving and safe driving skills. Known for dependability and a positive attitude, consistently enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
08.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Driver
Uber
01.2018 - 09.2018
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Car Salesperson
Imports of Columbia
06.2013 - 12.2017
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Education
N/A - Business Administration And Management
Benedict College
Columbia, SCSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
Certification
Concealed weapons permit
Timeline
Delivery Driver
Amazon
08.2018 - Current
Driver
Uber
01.2018 - 09.2018
Car Salesperson
Imports of Columbia
06.2013 - 12.2017
N/A - Business Administration And Management
Benedict College
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