Kala Thompson
New York,NY
Summary
Dedicated hospitality professional with 20+ years of customer service experience delivering exceptional service in fast-paced, high-volume environments. Known for providing personalized, attentive service.
Resolving guest concerns and maintaining composure under pressure. Detailed-oriented with outstanding communication, interpersonal, and problem-solving skills. Committed to safety, teamwork and service excellence.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Server
Ambassadors Clubhouse New York
New York, NY
01.2026 - Current
- Guest Relations & Hospitality of Excellence : Delivered exceptional and personalized service in a Michelin-caliber dining environment.
- Operational Performance: Collaborated with Chefs and front-of-house team members to ensure a seamless guest experience.
Floor Manager
Bistro Les Amis
New York, NY
05.2018 - 05.2025
- Guest Escalations: Acted as primary point of contact for resolving complex guest concerns and operational issues efficiently, maintaining a calm and positive atmosphere.
- Team Leadership: Supervised, trained, and guided front-of-house teams, emphasizing situational awareness, operational efficiency, multitasking, and resolving problems effectively on the floor.
Licensed Real Estate Salesperson
Casa Blanca Real Estate
New York, NY
12.2024 - Current
- Guided clients through home buying and selling processes, ensuring smooth transactions.
- Analyzed market trends and property values to provide informed client recommendations.
- Cultivated strong relationships with clients, resulting in repeat business and referrals.
Server
The Barrel Room
San Francisco, CA
06.2017 - 01.2018
- Operations Excellence: Ensured daily operations were carried out promptly and efficiently. Maintained up-to-date knowledge of the food and beverage program to enhance the guest experience.
- Team Collaboration: Tracked inventory and coordinated with management to ensure product availability.
Event Coordinator
Lazy Farmer
Essex Junction, VT
07.2014 - 03.2017
- Event Planning: Coordinated event details with clients and culinary teams to ensure successful delivery under tight timelines.
- Safety & Security Awareness: Maintained strict safety and security awareness while working outdoor events, proactively managing crowd flow, environmental factors, and guest well-being.
Senior Customer Service Associate
People’s United Bank
Colchester, VT
06.2012 - 08.2015
- Compliance & Protocols: Processed standard teller procedures including opening new accounts and assisting with sales referrals.
- Team Development: Mentored junior associates, improving team performance and customer satisfaction levels.
Education
Bachelor of Arts - Communication Arts
Bangkok University
Bangkok, ThailandCertification
- Certificate of Completion | Boston Bartending School, Hamden, CT
- Food Protection Certificate | NYC Department of Health and Mental Hygiene
- Licensed Real Estate Salesperson | State of New York
- Certified Property Management (CPM)
Languages
English (Fluent)
Thai (Native)
Timeline
Server
Ambassadors Clubhouse New York
01.2026 - Current
Licensed Real Estate Salesperson
Casa Blanca Real Estate
12.2024 - Current
Floor Manager
Bistro Les Amis
05.2018 - 05.2025
Server
The Barrel Room
06.2017 - 01.2018
Event Coordinator
Lazy Farmer
07.2014 - 03.2017
Senior Customer Service Associate
People’s United Bank
06.2012 - 08.2015
Bachelor of Arts - Communication Arts
Bangkok University