Kalab Kidane

ABM Aviation

04.2023 - Current

Built positive relationships with customers by providing exceptional customer service.
Processed and secured unclaimed luggage.
Improved overall efficiency by actively participating in regular staff meetings and contributing ideas for process enhancement.
Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.
Assisted passengers with special needs, ensuring their travel experience was comfortable and stressfree.
Demonstrated strong attention to detail when verifying passenger identification and matching checked luggage to corresponding flights accurately.
Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
Greeted passengers in claim area and helped retrieve luggage.
Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
Continuously updated knowledge of airline policies and airport procedures to ensure full compliance in all aspects of baggage handling duties.

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