Kalaesha Dillard
Murray,KY
Summary
Driven professional with a proven track record at Walmart, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and safety, adhering to transportation industry standards. Skilled in defensive driving and time management, significantly improving operational efficiency. Achieved strong relationships with repeat clients through superior service and effective communication. Also, experienced with assistant managing, and promptly supervising my team.
Overview
4
4
years of professional experience
Work History
Online Pick-Up and Delivery
Walmart
10.2022 - 03.2024
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Continuously updated knowledge on regulations related to transportation industry safety standards.
Resident Care Associate
Brookdale Senior Living Facility
10.2019 - 09.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Education
Associate of Arts - Medical Health Technology
West Kentucky Community And Technical College
Paducah, KY12.2025
Skills
- Loading and unloading
- Defensive Driving
- Customer Service
- Problem-Solving
- Time Management
Additional Information
Recently, I have done some volunteer work assisting my current landlord with property management tasks.
Timeline
Online Pick-Up and Delivery
Walmart
10.2022 - 03.2024
Resident Care Associate
Brookdale Senior Living Facility
10.2019 - 09.2020
Associate of Arts - Medical Health Technology
West Kentucky Community And Technical College
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