Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Kalah Pollard

Shreveport,LA

Summary

Reliable, service-focused nursing professional with excellent patient care and charting skills gained through four years of experience as a CNA and 9 years patient care do to i started private sitting with my aunt at the age of 13. Very compassionate and technically skilled in attending to patients in diverse healthcare settings. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

10
years of professional experience

Work History

Teleperformance
Shreveport, LA

Call Center Representative
09.2015 - 06.2023

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Harmony Nursing & Rehab Center

Certified Nursing Assistant
08.2018 - 11.2022

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted and engaged with over 10 patients at one time.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Collected room deposits, fees, and payments.
  • Supported staff with clerical assistance for diverse daily routines and special actions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Checked in and out designated equipment, keys and supplies.
  • Enforced building rules with staff, guests and outside professionals.
  • Maintained transaction security by verifying payment cards against identification.

Private Care
Shreveport, LA

Private Sitter
03.2014 - 06.2018

Job overview

  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Engaged patient in appropriate stimulation activities and physical activities.
  • Assisted disabled clients to support independence and well-being
  • Administered medication as directed by physician
  • Monitored progress and documented patient health status changes to keep care team updated
  • Developed rapport to create safe and trusting environment for care

ROCK BRIDGE
Shreveport, LA

Front Desk Clerk
06.2013 - 08.2015

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information during check-ins and room changes.

Education

Life Share
Shreveport, LA

Some College (No Degree) from Phlebotomy

C.E. Byrd High School
Shreveport, LA

High School Diploma
01.2015

Skills

  • Pathology
  • Supporting Personal Needs
  • Activity Planning
  • Phlebotomy
  • Hand washing
  • Time management
  • Multitasking
  • Venipuncture
  • Dermal puncture
  • Labeling tubes
  • Introducing myself
  • Call Center Operations
  • Customer Communication
  • Problem-Solving Skills
  • Sales Expertise
  • Account Management

Accomplishments

I attended a program called Louisiana National Guard Youth Challenge Program.It taught me a lot far as communication, leadership, morals,how to accomplish my goals,how to focus better,and self control. I attended there for 6 months and i must say them 6 months changed my life for the better. It was a big accomplishment for me something I will never forget. I also worked for a school at the age of 15, i worked in the office and i learned a lot of knowledge far as paperwork, learning how to interview students, answering phone calls, taking payments, help set up the classroom for the night class. It was a very good experience for me as my first job i learned a lot and it was also a big achievement fo me.

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Timeline

Certified Nursing Assistant

Harmony Nursing & Rehab Center
08.2018 - 11.2022

Call Center Representative

Teleperformance
09.2015 - 06.2023

Private Sitter

Private Care
03.2014 - 06.2018

Front Desk Clerk

ROCK BRIDGE
06.2013 - 08.2015

Life Share

Some College (No Degree) from Phlebotomy

C.E. Byrd High School

High School Diploma
Kalah Pollard