MELISSA ANSELMO
Vacaville,CA
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Orthopedics Clinic
10.2024 - Current
- Greet patients while obtaining all necessary documentation to register/check in
- Schedule patient appointments with correct specialty physician
- Coordinates insurance verification eligibility
- Ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary
- Working closely with the collections department and identifying self-pay patients
- Following established policies and procedures
Caregiver/Homeschool Teacher/Admin for Self Employed Construction Business
N&M General Engineering
03.2012 - 10.2024
- Main clerical duties for office
- Composing and typing project correspondence, sorting mail
- Submitting construction permits and requests
- Scheduling meetings
- Making necessary copies of documents for construction bids and projects
- Establish and maintain budgets for food, utilities, and other necessities
- Coordinate medical appointments for all family members and follow up with health care providers
- Provide transportation to and from medical and other appointments, meetings, and classes
- Establish and schedule classes for children's schooling (at home schooling)
- Adapt curricula to student learning abilities, assign homework, teach courses, prepare materials, monitor progress
- Keep students on-task with proactive behavior modification and positive reinforcement strategies
- Evaluate lesson plans and course content to facilitate and moderate classroom discussion and student-centered learning
911 Dispatcher
City of Fairfield Police Department
Fairfield, CA
07.2005 - 03.2012
- Responsible for officer's safety on the streets when sending them to a call
- Setting up perimeters to keep officer's and citizens safe
- Calling out and coordinating members of SWAT when active shooter situations permit
- Knowledge of First Aid and CPR
- Responsible for maintaining effective and efficient communications between police officers in the field, outside emergency and law enforcement agencies, and the public
- Received calls from the public by telephone regarding emergency and other situations
- Determine the level of priority and respondent for all calls
- Contact, inform, and dispatch Police Officers or others, as appropriate of situation quickly, clearly and accurately
- Demonstrated sensitivity, knowledge and understanding of diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups
- Established and maintained effective working relations with public, especially under stressful and urgent conditions
- Knowledge of telecommunications equipment used in emergency and law enforcement communications including but not limited to, two-way radios and computer-aided telephone counsels
- General office and clerical activities
- Human relation skills to exercise patience when dealing with others, interview callers for detailed information supporting the call, and to project a positive image of the department
- Received, verified, enter, and updated permanent information from police records
- Entered information into established data entry screens and programs
- Mandated reporter
Registration and Admitting Technician
North Bay Hospital
Vacaville, CA
10.2004 - 07.2005
- Admitted patients, including verifying patient insurance and eligibility
- Interviewed patients to obtain required medical and financial information
- Developed and maintained a good working rapport with inter-department personnel, as well as other departments within the facility
- Answered phones and rerouted to appropriate personnel or department
- Notified nursing service and called for assistance, as necessary, if patient was disturbed/violent upon admission or if patient showed symptoms of infectious/communicable disease
- Obtained, recorded and reported vital signs, EKG.s, heights, weights and inputs/outputs of patients as directed and per department policy
Emergency Department Technician
North Bay Hospital
Vacaville, CA
01.2002 - 10.2004
- Answered phones and medic radio for incoming emergencies
- Arranged Critical Care Transports by ambulance or helicopter
- Participated in the room with Doctors and nurses on incoming traumas
- Performed triage of patients by way of EKGs, vitals, casting/splinting, discharge paperwork, transport to another department
- Supervised while performing suture removal, cpr, open heart cpr, controlling bleeding or hemorrhage, respiratory nebulizer treatments etc
- Completed duties with regard to safety practices and policies, including infection control, workplace safety, and management of aggressive behaviors
- Ordered labs and x-rays for patients on behalf of doctors
- Established priorities based on essential patient needs and available unit resources of time, personnel, equipment, and supplies
- Participated in ED staff meetings, in-services, and performance improvement activities
- Established effective working relationships with members of the health care team, patients, and families
Courtesy Clerk
Safeway
Vacaville, CA
08.2000 - 01.2002
- Greeted customers and provided product information
- Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing
- Escort customers to the appropriate aisle or shelve in order to assist with purchasing decisions
- Provide excellent customer service
- Ensure the store is clean, safe and in order
Education
Some College (No Degree) - Medical Assistant
Cal Regional
Vacaville, CA05-2025
Skills
- Medical procedures
- Medical equipment
- Human anatomy
- Physiology
- Pathology
- Medical terminology
- Vital signs
- Prepping exam rooms
- EKG's
- Administering injections
- Drawing blood
Professional Licenses And Certifications
- CPR and First Aid Certification
- Emergency Department Certification
- Peace Officer Standards and Training Dispatch Academy
- Medical Assistant (graduation date 05/01/25)
Certification
- CPR/BLS by AHA
Timeline
Patient Access Representative
Orthopedics Clinic
10.2024 - Current
Caregiver/Homeschool Teacher/Admin for Self Employed Construction Business
N&M General Engineering
03.2012 - 10.2024
911 Dispatcher
City of Fairfield Police Department
07.2005 - 03.2012
Registration and Admitting Technician
North Bay Hospital
10.2004 - 07.2005
Emergency Department Technician
North Bay Hospital
01.2002 - 10.2004
Courtesy Clerk
Safeway
08.2000 - 01.2002
Some College (No Degree) - Medical Assistant
Cal Regional