Kalaia Jacobs
Conway,SC
Summary
Customer-focused professional with 5+ years of experience in retail and service environments. Skilled in delivering exceptional support, resolving customer concerns, and ensuring smooth daily operations. Recognized for adaptability, problem-solving, and building positive relationships that drive customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Store Crew Member
7 Eleven Store
08.2025 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register and processed transactions accurately, ensuring efficient service.
- Maintained store cleanliness and organization, promoting a welcoming environment.
- Stocked shelves and replenished inventory, supporting product availability for customers.
- Monitored inventory levels and reported discrepancies to management, ensuring stock accuracy.
- Assisted with visual merchandising efforts, creating aesthetically pleasing displays that effectively showcased available products and attracted customer attention.
Retail Manager / Cashier
AutoZone
06.2023 - 05.2025
- Provide exceptional customer support, ensuring needs are met and issues are resolved quickly.
- Train and guide new staff to maintain high service standards.
- Manage transactions with accuracy and efficiency while handling customer inquiries.
Customer Service Associate
Coach
07.2022 - 01.2023
- Delivered personalized customer service, assisting with product selection and sales.
- Adapted to flexible scheduling needs to support store operations.
- Handled cash and credit transactions while maintaining accuracy.
- Assisted customers in product selection, enhancing their shopping experience and fostering brand loyalty.
- Collaborated with team members to ensure efficient store operations during high-traffic periods.
Sales Associate
Aéropostale
08.2021 - 01.2022
- Assisted customers in product selection and maintained store presentation.
- Processed purchases efficiently while promoting loyalty programs.
- Resolved customer concerns with professionalism and empathy.
Veteran Services Program Support Specialist
Student Success Center for Veterans Students
02.2020 - 06.2020
- Coordinated veteran support services to enhance program accessibility and effectiveness.
- Developed and maintained relationships with community organizations to improve resource availability for veterans.
- Mentored new staff members on best practices in veteran support services, fostering a collaborative team environment.
- Delivered exceptional customer service by responding promptly to inquiries from veterans, their families, and community partners seeking assistance or information about available support resources.
- Identified potential grant opportunities to help secure additional funding for Veteran Services Program initiatives.
Barista / Cashier
Starbucks
06.2016 - 08.2016
- Delivered fast, friendly service in a high-volume environment.
- Handled cash and credit transactions with accuracy.
- Supported customer loyalty through reward program enrollment and consistent service excellence.
Education
BBA - Digital Communications And Media
Coastal Carolina University
SC12-2027
Associate of Science - Biological Sciences
Horry Georgetown Technical College
SC08-2021
Skills
- Customer Support
- Communication
- Problem Resolution
- Conflict Management
- Cash Handling
- POS Systems
- Staff Training
- Leadership
- Time Management
- Multitasking
- Inventory Management
- Stock Replenishment
- Adaptability
- Fast-Paced Environments
- Adaptability and flexibility
- Customer service
- Store maintenance
- Relationship building
- Hand-eye coordination
- Merchandising displays
- Order fulfillment
Timeline
Store Crew Member
7 Eleven Store
08.2025 - Current
Retail Manager / Cashier
AutoZone
06.2023 - 05.2025
Customer Service Associate
Coach
07.2022 - 01.2023
Sales Associate
Aéropostale
08.2021 - 01.2022
Veteran Services Program Support Specialist
Student Success Center for Veterans Students
02.2020 - 06.2020
Barista / Cashier
Starbucks
06.2016 - 08.2016
BBA - Digital Communications And Media
Coastal Carolina University
Associate of Science - Biological Sciences
Horry Georgetown Technical College