Summary
Overview
Work History
Education
Skills
State
Zip
City
Sex
Personal Information
Timeline
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Kalaivani Venkatesan

Jefferson City,Missouri

Summary

Career Objective:

To grow with an organization, that provides ample opportunities for continuous learning in a professional atmosphere. Aspire to implement what I have learnt academically and professionally to the organization’s growth and to attain a higher level of knowledge in this fast paced world.

Summary:

An engineering professional from a Top Tier college in Tamil Nadu, India. Over 8 year’s extensive experience in Human Resources (Talent Engagement and Development). Involved in complete lifecycle of employment, all through hire to retire process. Demonstrated competence and strong background in employee relations, talent management and employee recruitment. Very strong knowledge in MIS with high volume sensitive data handling thereby maintaining highly confidential information. Strong analytical skills with attention to detail and follow-through. Exposure to SAP module in Personnel Management. Very strong knowledge on employee Compensation and Benefits, Salary structure, rationalization and fitments. External hiring for Finance and Accounting (F&A), Human Resource Operations (HRO) and Procurement processes. Assisted recruitment team in high volume hiring in job fairs and campus hiring. Larger part of my career involves post hiring activities with proven abilities in sensibly handling employee grievances. Attended various Training programs within Organization on Employee Retention, Effective coaching and counseling, Competency based interviewing skills and Six Sigma training programs.

Overview

10
10
years of professional experience

Work History

Asst. Manager – TED (Talent Engagement & Development)

Wipro BPO Services Ltd
04.2005 - 07.2012
  • Served as primary HR contact for 600+ employees, ensuring seamless HR operations
  • Floor walking and engaging with employees and identifying their issues, giving feedbacks and assist them.
  • Implemented HR policies based on evaluated feedback, promoting continuous improvement
  • Provided career counseling for 1500+ employees and optimizing talent development strategies
  • Provided coaching on leadership and career development, acting as a mentor to mid and senior-level managers, enhancing leadership skills
  • Conducted detailed HR analysis for strategic decision-making, including compensation and talent succession planning
  • Transformed talent retention through various engagement and development programs
  • Managed comprehensive MIS activities, ensuring accurate data management & reporting
  • Involved in recruitment of mid- level managers to senior level managers
  • Drive and manage Performance management system – Involving in goal setting, confirmatory appraisal and Annual appraisal
  • Employees file handling and electronic data management
  • Conduct various training programs across regarding various HR related policies and procedures
  • Conduct employee orientation for new hires, joining formalities, payroll related queries .
  • Conducting regular employee surveys (Internal and External)
  • Drive employee engagement initiatives thereby resulting in effective employee advocacy.

Quality Analyst

Wipro BPO Services Ltd
01.2005 - 03.2005
  • Monitored agent calls to ensure quality standards
  • Provided performance feedback and coaching to outliers
  • Supported agents with personalized coaching, enhancing technical and communication proficiency
  • Elevated service quality by identifying and addressing call handling disparities.

Technical Support Associate

Wipro BPO Services Ltd
01.2004 - 12.2004
  • Providing technical support for DSL customers thru Inbound and Outbound calls and meeting SLA
  • Consistent top performer in team.
  • Received appreciation certificate from Clients for Excellence in Call Quality
  • Mentored new hires in DSL support, enhancing team capability and service quality.

Customer Support Officer

Allsec Technologies Ltd
11.2002 - 01.2004
  • Credit card sales and processing for a leading bank in US
  • Worked in a project involving sales of internet package for residential customers through outbound calls for a leading Telecom and internet service provider in UK
  • Exceeded sales targets by effectively promoting credit card services and internet packages
  • Managed credit card processing with high accuracy, ensuring customer satisfaction.

Education

B.E (Electronics And Communication) -

PSG College of Technology
Coimbatore
06.2001

Standard XII -

MWA Matriculation And Higher Secondary School
Chennai
04.1997

Standard X -

MWA Matriculation Higher Secondary School
Chennai,India
04.1995

Skills

  • Talent Management
  • Performance review and appraisal
  • Career progression and Succession Planning
  • Compensation and Benefits
  • Employee engagement and advocacy
  • Employee retention and career counseling
  • C, C, and Java Servlets, HTM,VB 60
  • Basic Knowledge about Networking and its components and troubleshooting
  • MSDOS, WINDOWS 11, Macintosh OS 9, 10x
  • 1 MS- Office, 2 Exposure in Computer hardware and trouble shooting, 3 Advanced Excel and Powerpoint

State

Missouri

Zip

65109

City

Jefferson City

Sex

Female

Personal Information

Date of Birth: 01/01/80

Timeline

Asst. Manager – TED (Talent Engagement & Development)

Wipro BPO Services Ltd
04.2005 - 07.2012

Quality Analyst

Wipro BPO Services Ltd
01.2005 - 03.2005

Technical Support Associate

Wipro BPO Services Ltd
01.2004 - 12.2004

Customer Support Officer

Allsec Technologies Ltd
11.2002 - 01.2004

B.E (Electronics And Communication) -

PSG College of Technology

Standard XII -

MWA Matriculation And Higher Secondary School

Standard X -

MWA Matriculation Higher Secondary School
Kalaivani Venkatesan