Kalan Theard
Washington
Summary
Skilled Multimedia Artist specializing in innovative 3D visual arts and user-centered digital media design. Highly proficient in industry-standard software, including Maya and Adobe Creative Suite, with a proven ability to deliver compelling and dynamic visual experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
United States Senate Sergeant at Arms
12.2024 - Current
- Documented and managed over customer requests, ensuring accuracy in design changes and improving communication efficiency.
- Knowledge of printing and mailing such as offset, digital, inkjet, large format, as well as understanding of postal regulations and Senate guidelines.
- Knowledge of Avanti and DirectXpress systems to generate work orders purchasing requests, track job progress, and manage production schedules efficiently.
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution
- Managed high call volume while maintaining a courteous and professional demeanor.
- Proficiency with MS Office applications such as Outlook, Word, PowerPoint, Excel, and Teams
- Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred
Graphic Design Intern
United States Senate Sergeant at Arms
06.2024 - 08.2024
- Delivered customized design solutions for costumers, resulting in a increase in overall satisfaction scores
- Designed and created visual assets for print and digital media, including brochures, flyers, social media posts, and website graphics
- Executed design projects with Adobe Creative Suite, delivering materials ahead of deadlines.
- Managed multiple design projects simultaneously while meeting deadlines and maintaining attention to detail
UX Design Intern
BlueCross BlueShield LA
01.2024 - 06.2024
- Collaborated with teams to create user-centric designs
- Boosted user engagement by revamping the Social Hub page, via BCBSLA website.
- Improved internal communication through documentation and translation
- Gained valuable hands-on experience working on diverse projects ranging from corporate branding initiatives to digital marketing campaigns.
- Conducted user research and usability testing to gather insights, identify pain points, and inform design decisions
- Created wireframes, prototypes, and user flows using tools like Figma and Supernova to visualize design concepts
- Documented and translated design processes to improve team communication and workflow efficiency
Graphic Design Intern
Curls for Queens
10.2023 - 02.2024
- Designed event advertisements and flyers, boosting attendance and engagement
- Developed unique product packaging, enhancing brand visibility and customer interest
- Collaborated with marketing team to align design with brand strategy, improving overall campaign effectiveness
Graphic Design Volunteer
Southwest Louisiana Area Health Ed. Center
08.2023 - 10.2023
- Create visually appealing materials for health programs, significantly increasing community participation
- Designed promotional graphics to effectively communicate health messages, enhancing community awareness
Delivery Driver
Coca-Cola Bottling Co.
12.2022 - 08.2023
- Achieved high customer satisfaction through timely deliveries
- Streamlined order fulfillment with efficient management
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
Animation Intern
Tanco Toons
01.2020 - 10.2020
- Collaborated on projects, streamlining workflows to meet tight deadlines efficiently
- Quickly learned new animation techniques, contributing effectively in team environments
Cashier
Target
11.2014 - 08.2020
- Managed cash register and reconciled daily sales, ensuring precise financial records
- Maintained a clean, organized store environment, boosting overall customer experience
Education
Master of Fine Arts - Visual Arts & Animation (3D Modeling)
Academy of Arts University
San Francisco, CA05-2026
Bachelor of Fine Arts - Visual Arts & Animation
University of Louisiana At Lafayette
Lafayette, LA05-2020
Associate of Applied Science - Digital Media Design
South Louisiana Community College
05-2016
Diploma - General Studies
Carencro High School
Lafayette, LA05-2014
Skills
- Maya Software Expertise
- ZBrush
- Substance Painter
- Nuke
- Blender
- Photoshop
- Illustrator
- After Effects
- Premier Pro
- Figma and Supernova Proficiency
- Microsoft Office Suite
- Problem-Solving
- Customer service/relations
- Excellent written and oral communication
Certification
- CDL/Class A
- Dean's List
- ULL Honor Society
- ULL BFA Grad Art Show
- ACA Fresh Picking Art Show
- Sigma Alpha Lambda National Leadership & Honor Society
Accomplishments
- Academy of Arts University: Studio X : 3D Modeling Course
- LinkedIn Learning: Customer Service Course
- LinkedIn Learning: UX Design Course
- CDL-A Certification with Tanker endorsement (SLCC 2023)
References
- Jason Mauck, US Senate SAA, Washington, DC, Jason_Mauck@saa.senate.gov, (202-224-6138)
- Chris Monroe, US Senate SAA, Washington, DC, Chris_Monroe@saa.senate.gov, (202-590-7690)
- Cameron Roberson (Manager) UX Engineer at BCBSLA, Lafayette, LA, Cameron.Roberson@lablue.com
- Michelle Piccione, (Mentor) UX Engineer at BCBSLA, Lafayette, LA, Michelle.piccione@lablue.com (337-326-7837)
- Chiara Mouton, SWLAHEC, Health Equity Director, Lafayette, LA, chiara.mouton@la.gov (337-501-5818)
Timeline
Customer Service Specialist
United States Senate Sergeant at Arms
12.2024 - Current
Graphic Design Intern
United States Senate Sergeant at Arms
06.2024 - 08.2024
UX Design Intern
BlueCross BlueShield LA
01.2024 - 06.2024
Graphic Design Intern
Curls for Queens
10.2023 - 02.2024
Graphic Design Volunteer
Southwest Louisiana Area Health Ed. Center
08.2023 - 10.2023
Delivery Driver
Coca-Cola Bottling Co.
12.2022 - 08.2023
Animation Intern
Tanco Toons
01.2020 - 10.2020
Cashier
Target
11.2014 - 08.2020
Master of Fine Arts - Visual Arts & Animation (3D Modeling)
Academy of Arts University
Bachelor of Fine Arts - Visual Arts & Animation
University of Louisiana At Lafayette
Associate of Applied Science - Digital Media Design
South Louisiana Community College
Diploma - General Studies
Carencro High School
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