Kalani Leacock
Cambria Heights
Summary
Motivated and experienced individual seeking a position at Delta Airlines, utilizing excellent customer service skills, attention to detail, and passion for the aviation industry to contribute to the company's success and provide exceptional service to passengers.
Overview
5
5
years of professional experience
Work History
Amazon warehouse
Amazon
New York
11.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Patient Care Representative
Lenox Hill Radiology
Kew Gardens
06.2021 - Current
- Welcomed patients and visitors, assisting with check-in procedures and providing necessary paperwork.
- Scheduled appointments and coordinated with medical staff to ensure efficient patient flow.
- Answered phone calls and addressed patient inquiries regarding appointments, procedures, and insurance coverage.
- Handled patient registration and updated demographic information accurately in the system.
- Assisted in resolving patient concerns and complaints in a professional and empathetic manner.
- Maintained patient confidentiality and adhered to HIPAA regulations.
Warehouse
DO & CO New York Catering Inc
06.2024 - 10.2025
- Working in a warehouse checking flight meals and carts make sure everything is done correctly for customers for DELTA JFK airport.
- Also being in a cooler most of my time working lifting and moving around items and food.
- Maintained a clean and organized work environment, restocking merchandise and ensuring displays were well-maintained.
- Collaborated with team members to achieve store goals and deliver excellent customer service.
- Participated in ongoing training sessions to stay updated on product knowledge and customer service techniques.
Customer Service Representative
Burlington Department Store
Valley Stream
07.2021 - 06.2022
- Greeted customers in a friendly and welcoming manner, providing assistance with inquiries and product information.
- Handled customer complaints and resolved issues promptly to ensure customer satisfaction.
- Processed transactions accurately using POS systems, including cash, credit, and debit card payments.
Education
High School -
Benjamin N. Cardozo High School
Community College -
Laguardia Community Collage
Skills
- Excellent communication skills
- Strong interpersonal skills
- Proficient in handling customer inquiries, complaints, and requests
- Skilled in using POS systems and handling cash transactions
- Ability to work efficiently in a fast-paced environment
- Strong problem-solving abilities
- Attention to detail
- Knowledgeable about products and services
- Familiarity with medical terminology and patient care procedures
References
Available upon request.
Timeline
Amazon warehouse
Amazon
11.2025 - Current
Warehouse
DO & CO New York Catering Inc
06.2024 - 10.2025
Customer Service Representative
Burlington Department Store
07.2021 - 06.2022
Patient Care Representative
Lenox Hill Radiology
06.2021 - Current
High School -
Benjamin N. Cardozo High School
Community College -
Laguardia Community Collage