Kale Kilcullen
Wesley Chapel
Summary
Diligent front desk agent with background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Epicurean Hotel
07.2024 - Current
- Utilized Opera PMS and GXP systems to manage reservations, as well as process check-ins/check-outs
- Delivered exceptional customer service by welcoming guests, providing information about hotel amenities, and accommodating special requests
- Successfully resolved guest issues and complaints by employing effective problem-solving skills and ensuring a positive experience for all guests
- Coordinated with departments within to ensure rapid resolution of guest inquiries and essential hotel operations
- Processed payments and maintained accurate records of transactions, ensuring financial integrity and adherence to hotel policies
- Assisted in the implementation of promotional programs and upselling techniques, contributing to hotel revenue growth
Manager/Shift Leader
Saras Kebab House
07.2023 - 07.2024
- Facilitate education on foreign food products
- Manage diverse group of over 30 people
- Train new staff on operations of market and service
- Facilitate daily tasks in market and service/hospitality
- Facilitate inspection protocol
- Manage conflict resolution
Caregiver
Care.com
09.2019 - 06.2023
- Cared for over 10 children (min 1, max 5 at once) and one elderly
- Preparation of meals and medication
- Transportation of people and goods
- Educational guidance for adolescents
- Supervise and assist in the needs of adolescents and elderly
Education
Bachelor of Arts - Sociology, Medical Humanities
Florida Gulf Coast University
Fort Myers, FL05-2025
Skills
- Proficient in Microsoft and Excel applications
- Proficient in Epic and MyChart
- Proficient in Opera PMS and GXP
- POS systems
- Credit and cash payments
Timeline
Front Desk Agent
Epicurean Hotel
07.2024 - Current
Manager/Shift Leader
Saras Kebab House
07.2023 - 07.2024
Caregiver
Care.com
09.2019 - 06.2023
Bachelor of Arts - Sociology, Medical Humanities
Florida Gulf Coast University
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