Natalie Grover
Washington,DC
Summary
Dedicated and detail-oriented professional with strong organizational and communication skills. Extensive experience in public-facing roles in hospitality as well as within library and museum settings, providing exceptional service and support in diverse environments. Adept at using Microsoft Office applications to streamline processes and support daily operations. Known for a proactive approach to problem-solving and a commitment to delivering high-quality results in fast-paced environments. Aiming to leverage these competencies for continued success.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Tabard Inn
Washington , DC
05.2024 - Current
- Welcomed guests to the front desk and engaged in friendly conversation while conducting check-in and check-out processes.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Maintained all required records related to sales.
Museum Assistant
The Phillips Collection
Washington , DC
02.2024 - 07.2024
- Assisted visitors with navigating the museum, answered questions, and provided information about the exhibits.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Performed daily museum security duties, safeguarding the permanent collection and special exhibitions.
Library Assistant
Catholic University Of America
Washington, DC
08.2022 - 02.2023
- Processed and shelved library materials according to the Library of Congress classification system.
- Conducted inventory of library collections on a regular basis as well as assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Answered patrons' questions and assisted in finding materials requested.
Education
Bachelor of Arts - English
Catholic University of America
Washington, DC05-2025
Skills
- Customer service
- Organizational skills
- POS system operation
- Analytical research skills
- Proficient in Conversational ASL
- Library cataloging and processing experience
- Strong communication skills, including writing and editing
- Skilled in Microsoft Office applications, including Word, Excel, etc
Timeline
Front Desk Agent
Tabard Inn
05.2024 - Current
Museum Assistant
The Phillips Collection
02.2024 - 07.2024
Library Assistant
Catholic University Of America
08.2022 - 02.2023
Bachelor of Arts - English
Catholic University of America
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