Kale Shepherd
Oceanside,CA
Summary
Forward-thinking Assistant Manager with proven history of leadership, planning and problem solving. Adept collaboration with management to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Self Defense Assistant Instructor
Esteem Communications
Los Angeles, California
08.2018 - Current
- Assisted instructors in developing engaging lesson plans and instructional materials.
- Facilitated classroom activities to enhance student participation and learning experiences.
- Conducted physical trainings safely, and demonstrated appropriate de-escalation communication skills
- Inspired and supported students in identifying strengths and areas for growth.
Barista
La Colombe Coffee Roasters
Century City, California
05.2023 - 08.2025
- Prepared high-quality coffee beverages using La Colombe's signature blends.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections and provided personalized service.
- Operated espresso machines and brewing equipment efficiently and safely.
- Collaborated with team members to ensure smooth service during busy hours.
- Educated customers on coffee origins, brewing methods, and tasting notes.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Supervisor
Lucifer's Pizza
Studio City, CA
08.2021 - 08.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
Head Service Porter
BMW of Sherman Oaks
Sherman Oaks, CA
07.2018 - 07.2021
- Drove vehicles to different areas of dealership to meet display standards.
- Provided vehicle assistance to customers in garages and surface lots.
- Kept new and used vehicle lots neat and organized and free of debris.
- Maintained overall appearance of new and used vehicles and monitored vehicle fluid levels.
- Cleaned driveway, sidewalks and other areas as directed by management.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Performed basic maintenance and cleaning as needed.
- Sanitized frequented areas and equipment using approved supplies.
- Supported parts department with deliveries and pickups as needed.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Maintained grounds, buildings and organized vehicle lot and storage areas.
- Provided transport for customers and dealership personnel
- Managed vehicle flow in our service stalls, service lane, service drive, and within the dealership parking lot
- Worked with the BMW service advisors to complete tasks such as keeping track of key tasks, cleaning cars, driving vehicles from service stalls, following dealership display standards, fielding customer requests, and other assigned duties
- Ensured customer vehicles are ready for return after service department repairs
Teachers Assistant
AADA
Los Angeles, CA
08.2019 - 03.2020
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Graded homework assignments, tests and special projects.
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Arranged class materials and graded assignments.
Crew Chief
Culver's Restaurant
Jefferson City, MO
06.2014 - 07.2017
- Accomplished team objectives by effectively directing daily activities.
- Maintained team flexibility by teaching members all key roles.
- Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Answered customer quests, provided store information and escorted to desired store areas.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Adhered fully to kitchen standards, including required portion sizes, individual recipe instructions and safe food handling procedures.
- Checked stock regularly and discarded unsafe food to protect customers.
- Assisted cook team by preparing basic items such as sandwiches and salads.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Restaurant Food Server
Shep's Southside
Jefferson City, MO
03.2013 - 05.2014
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Associate of Arts - Acting
AADA
Los Angeles, CA05.2019
High School Diploma -
Shepherd's Academy
Jefferson City, MO05.2017
Skills
- Experience in leadership
- People skills
- Attention to detail
- Effective communication
- Coffee expertise
- Speedy and efficient
- Espresso machine operations
- Espresso preparation
- Acting education
- Restaurant Management
- Service writer assistance
- Vacuuming floors
- Running errands
- Service team collaboration
- Emptying trash
- Vehicle cleaning
- Spot cleaning
- Facility cleaning
- Customer service best practices
- Adaptable
- Organization and prioritization
- Customer-oriented
- Supervisory skills
- Full service restaurant background
- Customer service
- Flexible
- Multitasking
- Basic math
Accomplishments
- Promoted to Head Porter due to dedication to the job and reliability that achieved customer satisfaction.
- Promoted to a level 2 barista for showcasing exemplary knowledge on La Colombe's product, and espresso expertise
Timeline
Barista
La Colombe Coffee Roasters
05.2023 - 08.2025
Supervisor
Lucifer's Pizza
08.2021 - 08.2022
Teachers Assistant
AADA
08.2019 - 03.2020
Self Defense Assistant Instructor
Esteem Communications
08.2018 - Current
Head Service Porter
BMW of Sherman Oaks
07.2018 - 07.2021
Crew Chief
Culver's Restaurant
06.2014 - 07.2017
Restaurant Food Server
Shep's Southside
03.2013 - 05.2014
Associate of Arts - Acting
AADA
High School Diploma -
Shepherd's Academy