Kalea Gomez
Kyle,Texas
Summary
Dedicated to delivering exceptional customer service and thriving in independent and team-oriented environments to achieve collective goals. Strong communication skills and a knack for creative problem-solving to ensure positive customer experiences at all times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
Kyle, TX
03.2023 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Contributed to a positive team environment through effective communication and collaboration with colleagues and new hires
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
Esthetician
B.aesthics & Co
Kyle, TX
12.2023 - 02.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Customer Service Associate
Segovia Produce Ltd.
Austin, TX
08.2022 - 12.2023
- Responded to customer calls and emails in a timely manner to answer questions about products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
Barista
Tea 2 Go
Kyle, TX
01.2022 - 08.2022
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on customer request by understanding of individual customer needs and.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
High School Diploma -
Live Oak Academy
Kyle, TXCertificate of Completion - Esthetician
Paul Mitchell The School-Austin
Austin, TXSkills
- Cleanliness
- Adaptive and creative
- Beverage preparation
- POS system
- Quality control
- Multitasking and organization
- Team collaboration
Certification
Microdermabrasion
Chemical Peel
Facials From The Ground Up Course
Anatomy, Physiology +Beyond Course
Timeline
Esthetician
B.aesthics & Co
12.2023 - 02.2024
Barista
Dutch Bros
03.2023 - Current
Customer Service Associate
Segovia Produce Ltd.
08.2022 - 12.2023
Barista
Tea 2 Go
01.2022 - 08.2022
High School Diploma -
Live Oak Academy
Certificate of Completion - Esthetician
Paul Mitchell The School-Austin