Kalea To'o
Castro Valley,CA
Summary
Dynamic Shift Leader with a proven track record at Vitality Bowls, specializing in team leadership and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by significantly reducing discrepancies through effective cash handling and staff training. Skilled in fostering a positive work environment, demonstrating both hard and soft skills critical for operational excellence.
Overview
1
1
year of professional experience
Work History
Shift Leader
Vitality Bowls
Castro Valley, USA
05.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Completed cash and credit card transactions accurately using POS software
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Supervised team of 3-4 staff members
- Achieved employee of the month through effectively helping with supervising
Education
High School Diploma -
Castro Valley High School
Castro Valley05.2025
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Decision-making capabilities
- Staff education and training
- Daily workflows
- Issue Resolution
Accomplishments
- Supervised team of 3-4 staff members.
- Achieved employee of the month through effectively helping with supervising.
Volunteer Experience
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Packed food for those in need.
- Organized canned goods and boxed goods.
- Made meals for homeless shelters.
Hobbies and Interests
- Baking
- Horseback Riding
- Video Gaming
- Hiking
- Camping
- I enjoy cooking for friends and family gatherings.
- Yoga
Timeline
Shift Leader
Vitality Bowls
05.2023 - 05.2024
High School Diploma -
Castro Valley High School
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