Kaleab Negash
Silver Spring,MD
Summary
Results-driven professional with a bachelor’s degree in information science and technology from Morgan State University. Over 8 years of experience in customer service, management, sales, and operations. Skilled in leading teams, driving revenue growth, and developing client relationships. Strong communication, organizational, and analytical skills to achieve business goals.
Overview
9
9
years of professional experience
Work History
Admission Sales Advisor & Manager
Envision by WorldStrides
Vienna, VA
06.2019 - Current
- Advised prospective students and parents on educational travel programs, driving an average revenue of $3.5 million annually in 2021 and 2022
- Utilized consultative sales techniques through inbound/outbound emails, chats, and calls, leading to increased conversions and customer satisfaction
- Managed personal accounts using Microsoft CRM, proactively following up to ensure effective communication and closure of sales
- Developed and maintained strong relationships with families, providing ongoing support and answering queries
- Promoted to manage a team of 16 advisors, coaching and developing staff to improve performance and achieve sales targets
- Led the team to generate a combined revenue of $25 million in 2022 through strategic guidance and operational support
- Coordinated daily communications between families, internal teams, and external partners, ensuring all parties were informed and aligned
- Managed sales pipeline and customer service metrics to ensure timely responses, customer satisfaction, and team efficiency
Security Officer
Allied Universal
Baltimore, MD
01.2016 - 01.2019
- Served as part of the security team for Johns Hopkins University, responsible for patrolling campus grounds, dormitories, and surrounding areas to ensure the safety of students, staff, and visitors
- Identified and reported suspicious activities, escalating potential safety concerns to relevant authorities for immediate action
- Provided event security and logistical support during university events, ensuring safe and smooth operations
- Collaborated with campus staff and law enforcement to resolve security issues and maintain a secure environment
Education
Bachelor of Science - Information science and technology
Morgan State University
Baltimore, MDSkills
- Employee Relations
- Proficiency in Microsoft Word & Excel
- Database Management & CRM (Microsoft CRM)
- Sales & Revenue Growth
- Business/Project Management
- Written & Verbal Communication
- Multi-tasking & Workflow Management
- Attention to Detail & Time Management
- Data Analytics & Reporting
- Organizational Development
- Time Management
- Attention to Detail
- Planning
- Computer Skills
- Problem-Solving
- Calm Under Pressure
- Collaboration
- Team building
Accomplishments
- Consistently met and exceeded revenue targets, contributing to significant business growth at WorldStrides.
- Successfully led a team of advisors, increasing revenue by over $21 million within one year.
- Demonstrated excellence in client relations and problem resolution, enhancing customer loyalty and retention.
Timeline
Admission Sales Advisor & Manager
Envision by WorldStrides
06.2019 - Current
Security Officer
Allied Universal
01.2016 - 01.2019
Bachelor of Science - Information science and technology
Morgan State University