Charity Hespe
Grand Island,NE
Summary
Results-driven Admissions Coordinator successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with patients and hospital staff to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Admission Coordinator
Tiffany Square Care Center
Grand Island, NE
05.2021 - 10.2023
- Developed and implemented strategies to improve the admissions process.
- Maintained accurate records of admissions data and statistics.
- Created marketing materials to promote facility programs and services.
- Coordinated with faculty members to ensure that all admission deadlines are met.
- Organized campus visits for admitted residents including tours, meetings with facility members, and information sessions.
- Answered inquiries from prospective patients about admission requirements and procedures.
- Resolved any issues related to the admission process in a timely manner.
- Collaborated with other departments within the facility to ensure smooth operations of the admissions office.
- Developed new relationships with hospital staff to ensure successful coordination of patient care.
- Facilitated communication between hospital and community resources to ensure timely referrals.
- Provided support to patients and families during transitions from hospital to home or other facilities.
- Facilitated access to community resources such as housing assistance, food pantries and financial aid programs.
- Provided education regarding insurance coverage options available through public programs or private insurers.
General Manager
Bosselman Enterprises
Grand Island, NE
03.2019 - 05.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Freddy's Frozen Custard & Steakburgers
Grand Island, NE
12.2017 - 02.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
General Manager
Panda Express
Grand Island, NE
05.2016 - 12.2017
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Collaborated with hiring managers to identify job requirements and competencies needed for open roles.
- Drafted job descriptions, postings, and advertisements for open positions.
First Assistant Manager
Ruby Tuesday Restaurant
Grand Island, NE
12.2015 - 05.2016
- Assisted store manager in hiring and training new employees.
- Developed and implemented strategies for increasing sales revenue.
- Supervised staff to ensure efficient operation of the store.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Conducted weekly meetings with team members to discuss customer service issues.
- Provided feedback to employees on performance improvement opportunities.
- Analyzed financial data to identify areas of cost savings or increased profitability.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Processed payroll for up to 30 employees weekly using specialized software.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
General Manager
Arbys Resturant
Grand Island, NE
05.2008 - 12.2015
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Resolved discrepancies between payroll records and timekeeping systems.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Conducted background checks and reference checks on potential hires.
- Provided feedback to candidates throughout the hiring process.
Education
High School Diploma -
Christian Heritage Academy
Grand Island, NE05.2005
Business Administration
Central Community College
Grand Island, NESome College (No Degree) - CNA
Central Community College
Grand Island, NESkills
- Insurance Coverage Verification
- Electronic Medical Records
- Insurance Plan Verification
- Coverage and Authorizations
- Understanding of Medical Terms
- Medicaid Knowledge
- Medicare Knowledge
- Microsoft Office
- Interpersonal Communications
- Problem Resolution
- Eligibility Determination
- Customer Service
- Recruiting and Hiring
- Team Leadership
- Team Training and Development
- Payment Processing
- Drawer Balancing
- Payment Collection
- Financial Reporting
- Account Reconciliation
- Payment Acceptance
- Recruitment
- Employee Relations
- Leadership Development
- Legal Compliance
- Employee Onboarding
- Budget Administration
- Public and Media Relations
- Business Development
- Customer Relationship Management (CRM)
- Operations Management
- Policy Implementation
- Staff Development
- Financial Management
- Business Administration
- Budget Control
- Performance Evaluations
- Business Planning
- Employee Training and Development
- Verbal and Written Communication
- Benefits Administration
- Medical Insurance Understanding
- Income Evaluation
- Application Review
- Financial History Review
- HIPAA Compliance
Timeline
Admission Coordinator
Tiffany Square Care Center
05.2021 - 10.2023
General Manager
Bosselman Enterprises
03.2019 - 05.2021
General Manager
Freddy's Frozen Custard & Steakburgers
12.2017 - 02.2019
General Manager
Panda Express
05.2016 - 12.2017
First Assistant Manager
Ruby Tuesday Restaurant
12.2015 - 05.2016
General Manager
Arbys Resturant
05.2008 - 12.2015
High School Diploma -
Christian Heritage Academy
Business Administration
Central Community College
Some College (No Degree) - CNA
Central Community College