Kaleb Bekele
Washington,District Of Columbia
Summary
1. Results-oriented expert in computer science with strong technical abilities, a solid understanding of business objectives, and an awareness of obtaining user requirements.
2. Evaluates dangers, solves issues, and runs experiments. Excellent planning and communication skills. Reliable, well-organized applicant who excels at handling several responsibilities while maintaining a positive outlook.
Overview
5
5
years of professional experience
Work History
Facility Manager
SP + PARKING SYSTEMS
2023.03 - Current
As last knowledge update in March 2023, SP+ Parking Systems is a company that provides parking management services. Facility Manager at SP+ Parking Systems typically involves overseeing day-to-day operations of parking facilities. General description of responsibilities that might be associated with position:
- Oversee daily operations
- Ensure excellent customer service
- Manage finances and budget
- Coordinate maintenance activities
- Ensure compliance with regulations
- Prepare regular reports
Customer Service Representative
TJX Companies
2019.04 - 2023.01
As a past customer Service Representative, providing exceptional support to customers through various channels like:
- Providing primary customer support to internal and external customers
- Offer advice and assistance to customers, paying attention to special needs or wants
- Answer customer telephone calls promptly to avoid on-hold wait times
Education
Bachelor of Science - Computer And Information Sciences
University of The District of Columbia
Washington, DC05.2024
High School Diploma -
Roosevelt Stay
Washington, DC06.2020
Skills
- Diversified yet skilled background in customer service, operations, and logistics. Proficient in operations and transportation management, particularly in areas of distribution and outbound traffic management.
- Knowledgeable about scheduling and planning. Excellent multitasking skills and memory Spreadsheet and Power Point authority.
Accomplishments
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Informed customers about special promotions and provided detailed information for various products.
● Developed and actualized customer service initiatives to decrease wait times.
Additional Information
- Deans list Award presented by the school of Engineering and Applied Sciences at the university of the district of columbia since 2020-2023 to earn a higher cumulative GPA during each school year.
Timeline
Facility Manager
SP + PARKING SYSTEMS
2023.03 - Current
Customer Service Representative
TJX Companies
2019.04 - 2023.01
Bachelor of Science - Computer And Information Sciences
University of The District of Columbia
High School Diploma -
Roosevelt Stay
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