Kaleb Collins
New Woodstock,NY
Summary
I started working at McDonald’s during the second year of college, starting with overnights to work with my schedule but moving up to early morning shifts as crew, then crew trainer, and through the entire gauntlet of management positions until I became a store manager. I then moved to Tops as a Seafood manager for several years, wanting to try something new in the food industry, and I’m still with the company today as the Assitsnt Dairy/Frozen Manager.
All of this has made me a proven leader with extensive experience in operational efficiency and customer satisfaction, notably at McDonald's and as a Seafood Manager. Excelled in merchandising strategies and store layout optimization, significantly enhancing brand awareness. Skilled in POS systems and inventory management, achieving outstanding inventory accuracy. I have had to demonstrate exceptional adaptability under pressure, ensuring team performance and service excellence. Excellent at writing schedules, meeting labor targets while optimizing workers for best performance during peak times.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Dairy/Frozen Manager
Tops Friendly Markets
Cazenovia, NY
06.2023 - Current
- Strengthened vendor relationships through effective communication and timely resolution of any issues or discrepancies.
- Maintained open lines of communication with team members regarding expectations, goals, and performance feedback, fostering a positive and productive work environment.
- Collaborated with store management to develop strategies for optimizing frozen department performance.
- Managed employee scheduling to maintain appropriate staffing levels during peak shopping hours and high traffic periods.
Seafood Captain/Manager
Tops Friendly Markets
Manlius, NY
04.2020 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Dealt with fresh product and made it look presentable in display cases to draw customers attention: prepared food in a variety of ways from seasoning, marinading, skinning and beyond.
General Manager
McDonald's
Dewitt NY
05.2019 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Store Manager
McDonald’s
Cazenovia, NY
08.2018 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Department Manager
McDonald’s
Cazenovia, NY
03.2017 - 08.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- As Kitchen department head, I was in charge of inventory, truck orders and unloading, as well as keeping tabs on all backstock to maintain the store
Manager on Duty
McDonald’s
Cazenovia, NY
05.2016 - 03.2017
- Was in charge of running shifts(primarily morning shifts), making sure the schedule was written, staff was properly placed and preparations were made for the busy hours
- Counted the tills at the end of my shift and brought the deposit to the bank
Education
Bachelor Of Liberal Arts - Liberal Arts And General Studies
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NYBachelor Of Hamburgerology - Food And Service Management
Hamburger University
Chicago, IL10.2019
Diploma - Misc.
Cazenovia High School
Cazenovia, NY06.2010
Skills
- Operational Efficiency
- Merchandising Strategies
- Brand Awareness
- Store Layout
- Customer service and satisfaction
- Writing schedules with flexibility under or at labor targets
- Experience with POS systems
- Experience with inventory counts and having great inventory numbers
- Have been serv-safe certified and retaken test every 5 years
- Good under pressure when short staffed or surprisingly busy
Certification
Serv-Safe Certified as of 2020, will need to retake the course in the next year for my 5 year re-up
Timeline
Assistant Dairy/Frozen Manager
Tops Friendly Markets
06.2023 - Current
Seafood Captain/Manager
Tops Friendly Markets
04.2020 - 06.2023
General Manager
McDonald's
05.2019 - 03.2020
Assistant Store Manager
McDonald’s
08.2018 - 05.2019
Department Manager
McDonald’s
03.2017 - 08.2018
Manager on Duty
McDonald’s
05.2016 - 03.2017
Bachelor Of Liberal Arts - Liberal Arts And General Studies
SUNY College of Agriculture & Technology At Morrisville
Bachelor Of Hamburgerology - Food And Service Management
Hamburger University
Diploma - Misc.
Cazenovia High School