Turkessa Aycock
Dallas,TX
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 6 years of experience and willingness to take on any challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Associate SIU/MCIU
Statefarm Insurance
Richardson, TX
07.2019 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Investigated auto damages, gathering information from diverse sources and delivering comprehensive reports.
- Oversaw claim recoveries, subrogation and salvage.
Underwriting Service Assistant *Business Lines
Statefarm Insurance
Richardson, TX
02.2018 - 07.2019
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Entered payments, account information and call logs into system.
Life Response Center Representative
Statefarm Insurance
Richardson, TX
08.2015 - 02.2018
- Answered telephone calls, took messages, re-directed calls and assisted Agents, underwriting, and insured's with questions or concerns Regarding Life policies and annuities.
- Verified insurance and completed pre-authorizations and precertification of procedures.
- Processed payments for annuities and life policies.
Quality Analyst
Morrow And Company
Dallas, TX
03.2014 - 05.2015
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Education
Associate of Arts - Business Communications
Richland College
Dallas, TX05.2023
Skills
- Accident investigations
- Coverage assessments
- Understanding of medical terms
- Great mathematical skills
- Excel
- Microsoft word
Certification
- Licensed All Line Adjuster(All States)
Timeline
Claims Associate SIU/MCIU
Statefarm Insurance
07.2019 - Current
Underwriting Service Assistant *Business Lines
Statefarm Insurance
02.2018 - 07.2019
Life Response Center Representative
Statefarm Insurance
08.2015 - 02.2018
Quality Analyst
Morrow And Company
03.2014 - 05.2015
Associate of Arts - Business Communications
Richland College
Similar Profiles
SHAVONNA WHITESHAVONNA WHITE
Insurance Agent at Statefarm InsuranceInsurance Agent at Statefarm Insurance
KAYZA MALLETKAYZA MALLET
Commercial Underwriter at Statefarm InsuranceCommercial Underwriter at Statefarm Insurance
Monica SmithMonica Smith
Service and Underwriting Assistant at Statefarm InsuranceService and Underwriting Assistant at Statefarm Insurance
Amber MaddoxAmber Maddox
Claims Adjuster at Statefarm InsuranceClaims Adjuster at Statefarm Insurance
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal