Kaleb Fikes
Raleigh,NC
Summary
Determined and detail-oriented Hospitality Expert well-known for improving opportunities and maintaining remarking service for a restaurant. Pursuing a role where attention to detail and exemplary service skills will be appreciated. While being able to ensure safety to all and provide an exceptional guest experience and long lasting connection with Patrons.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Printworks Bistro
Greensboro, NC
09.2022 - 05.2024
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved guests complaints in a timely manner.
- monitored systems to track labor costs, product waste, and guests satisfaction ratings.
- Assisted in recruiting, training, and scheduling staff members.
- Maintained accurate records of sales transactions and other financial information.
- Responsible for managing cash register operations, including reconciling deposits and addressing any discrepancies.
- Assisted personnel with duties and tasks, as well as facilitated communication between waitstaff and kitchen staff during high-volume periods. Ensuring In-room dining orders were completed efficiently.
Server & Lead Host
Printworks Bistro
Greensboro, NC
07.2021 - 09.2022
- Greeted guests and provided menus while managing reservations to ensure a smooth flow of service
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment. Assisted in training new front of house staff members.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Canvasser
Fair Fight
, NC
02.2019 - 01.2021
- Participated in training sessions related to effective communication techniques when engaging with constituents.
- Organized phone banks to follow up with previously contacted constituents.
- Identified target areas for canvassing efforts based on demographic information.
- Attended meetings with local community members to discuss issues relevant to the campaign.
Education
Bachelor of Science - Hospitality Management & Political Science
Florida International University
Miami, FL05-2026
High School Diploma -
Page High School
Greensboro, NC06-2020
Skills
- Guest Relations
- POS system knowledge
- Hospitality Management
- Food and Beverage Operations
- Proficiency in Microsoft
- Leadership
- Conflict Resolution
- Communication & Active Listening
Timeline
Assistant Restaurant Manager
Printworks Bistro
09.2022 - 05.2024
Server & Lead Host
Printworks Bistro
07.2021 - 09.2022
Canvasser
Fair Fight
02.2019 - 01.2021
Bachelor of Science - Hospitality Management & Political Science
Florida International University
High School Diploma -
Page High School
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