Kaleb Giddens
Dublin,GA
Summary
Driven leader with proven expertise in team supervision and technical support, honed at Army National Guard and Sherwin-Williams Paints. Excelled in high-stress environments by maintaining critical inventory and fostering positive workspaces. Demonstrated problem-solving prowess and attention to detail, enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Army National Guard GA
12.2019 - Current
- Maintains the inventory of all Platoon sensitive equipment.
- Maintains a high standard of work according to the army values in a highly stressful environment including combat zones.
- Promotes a positive work environments for all members of my platoon.
- Displays leadership skills during training operations.
Customer Service Specialist
Sherwin-Williams Paints
02.2022 - 08.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Trained new employees on operating procedures and company services.
- Trained employees on computer and POS systems.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT01.2025
Associate of Science - General Studies
Georgia Military College
Milledgeville, GA01.2022
Skills
- Technical Support
- Team Supervision
- Complaint resolution
- Attention to Detail
- Problem-Solving
Certification
- ComTIA A+
- CompTIA Netwrok+
- PeopleCert ITIL Foundations v4
Timeline
Customer Service Specialist
Sherwin-Williams Paints
02.2022 - 08.2023
Team Leader
Army National Guard GA
12.2019 - Current
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - General Studies
Georgia Military College
- ComTIA A+
- CompTIA Netwrok+
- PeopleCert ITIL Foundations v4
Similar Profiles
Ragan PrestenRagan Presten
Enlisted Soldier at Army National Guard GAEnlisted Soldier at Army National Guard GA
William O'DonnellWilliam O'Donnell
Financial Management Technician at Army National Guard GAFinancial Management Technician at Army National Guard GA
Dante HarrisDante Harris
Transportation Officer at Army National Guard GATransportation Officer at Army National Guard GA