Gaelen Happel
Easton,PA
Summary
Dynamic and results-driven professional with experience as a Correctional Officer at Lehigh County Jail, excelling in inmate management and crisis de-escalation. Proven ability to enhance safety through meticulous report writing and effective supervision. Recognized for strong problem resolution skills and a commitment to maintaining a secure environment.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Lehigh County Jail
Allentown, Pennsylvania
01.2023 - Current
- Supervised inmate activities and ensured adherence to facility rules.
- Assisted in crisis situations using de-escalation techniques effectively.
- Conducted regular security checks to maintain a safe environment.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Edge Tumbler Technician
National Magnetics
Bethlehem, PA
08.2018 - 12.2022
- Visually examined materials, structures and components for signs of corrosion, metal fatigue, cracks and other flaws.
- Inspected equipment and quickly identified issues, contacting appropriate personnel to schedule repairs.
- Selected, calibrated and operated equipment used in non-destructive testing of products and materials.
- Reviewed testing procedures on regular basis to verify compliance of each step with safety standards and regulations.
- Maintained effective communication, both in writing and verbally, with all project stakeholders to promote open collaboration and enhance goal attainment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Some College (No Degree) -
University of Pittsburgh - Johnstown
Johnstown, PASkills
- Sampling Techniques
- Maintenance & Repair
- Basic Math
- Microsoft Office
- Supervision & Leadership
- Problem Resolution
- Planning & Organizing
- Computer Skills
- Active Listening
- Critical Thinking
- Organizational Skills
- Reliable & Trustworthy
- Good Work Ethic
- Onsite Inspection Expertise
- Technical Consulting
- Safety and security enforcement
- De-escalation techniques
- Inmate management
- Report writing
- Team collaboration
- Firearms proficiency
- Radio communication
- Central and pod control
Timeline
Correctional Officer
Lehigh County Jail
01.2023 - Current
Edge Tumbler Technician
National Magnetics
08.2018 - 12.2022
Some College (No Degree) -
University of Pittsburgh - Johnstown