Kaleb Kennedy
High Point,NC
Summary
22-year-old Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
High Point, NC
08.2020 - 01.2024
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
Material Handler
FedEx
Greensboro, NC
06.2023 - 09.2023
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Received and distributed incoming materials to designated areas. Inspected materials for any damages or defects upon receipt.
- Supported other warehouse personnel in completing tasks efficiently.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
Crew Leader
AMC Theatres
High Point, NC
08.2022 - 04.2023
- Delegated daily tasks to team members to optimize group productivity.
- Organized crew placement per job function when assigning work.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Established and maintained professional working relationships with employees.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Responded promptly to customer inquiries concerning services provided by the crew.
Customer Service Representative
Walgreen's Pharmacy
High Point, NC
08.2020 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Stocker
Food Lion
High Point, NC
05.2019 - 08.2019
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Provided customer service by answering questions about product location, price and availability.
Education
Associate of Science - Business Administration: Human Resource Management
Guilford Technical Community College
Jamestown, NC05-2023
Skills
- Goal-Oriented
- Product Understanding
- Excellent Interpersonal skills
- Crew Management Knowledge
- Positive Attitude
- Time Management
Timeline
Material Handler
FedEx
06.2023 - 09.2023
Crew Leader
AMC Theatres
08.2022 - 04.2023
Delivery Driver
DoorDash
08.2020 - 01.2024
Customer Service Representative
Walgreen's Pharmacy
08.2020 - 08.2021
Stocker
Food Lion
05.2019 - 08.2019
Associate of Science - Business Administration: Human Resource Management
Guilford Technical Community College
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