Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaleb Martin

McDonough,GA

Summary

Results-oriented professional with a strong drive to tackle new challenges. Demonstrated expertise in problem-solving and maintaining professionalism in fast-paced settings. Exceptional communication skills and a track record of surpassing goals and exceeding company expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Return Agent

Enterprise Holdings
Atlanta, GA
09.2023 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed customer feedback to identify areas of improvement in customer service delivery.
  • Check for damage on incoming vehicles, and direct customers to the counter to complete a damage or loss report.
  • Review rental charges, provide an accurate receipt, and advise customers.
  • Resolved customer issues efficiently to build loyalty and maintain a positive attitude.

Line Cook

Camel Back Brewing Company
Sanford, NC
01.2023 - 08.2023
  • Prepared and followed exact recipes while conducting food safety and sanitation methods for a 44-seat restaurant
  • Maintained a friendly demeanor while problem-solving customer and operational issues
  • Analyzed food storage to ensure optimal freshness
  • Managed and tracked ingredients, rotating stock to reduce seasonal food cost
  • Verified proper portion sizes and assembled ingredients required for the standard recipes
  • Maintained inventory with basic and critical items throughout the shift, ensuring customer satisfaction scores of 95%

Front Desk Associate

Planet Fitness
Fayetteville, NC
01.2021 - 01.2022
  • Greet and welcome guest in a friendly and professional manner
  • Answer and screen phone calls
  • Facilitate needed updates to member's accounts
  • Respond to member questions and concerns in a timely and professional matter
  • Maintaining neatness and cleanliness of the club
  • Take prospective members on tours and register new members

Cook / Cashier

Chick-fil-A
Cary, NC
01.2017 - 01.2018
  • Monitor orders to ensure quick, efficient service
  • Delivered orders to customer's tables
  • Assisted in food preparation when necessary
  • Maintained excellent customer service during fast-paced lunch and dinner rushes
  • Cleaned, sanitized and organized dining room area to maintain a comfortable and clean environment for customers

Education

High School Diploma -

Panther Creek High School
Cary, NC
01.2020

Engineering

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Multi-tasking
  • Team Oriented
  • Strong Work Ethic
  • Critical Thinking
  • Results Driven
  • Adaptability
  • CPR Certified
  • Microsoft Office
  • Customer Service
  • Telephone Etiquette

Certification

  • OSHA 30

Timeline

Return Agent

Enterprise Holdings
09.2023 - Current

Line Cook

Camel Back Brewing Company
01.2023 - 08.2023

Front Desk Associate

Planet Fitness
01.2021 - 01.2022

Cook / Cashier

Chick-fil-A
01.2017 - 01.2018

High School Diploma -

Panther Creek High School

Engineering

Fayetteville Technical Community College

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Kaleb Martin