Kaleb Negussie

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios seeing about 120-140 patients a day.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
• Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.

Greeted customers, helped locate merchandise, and suggested suitable options.

• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods with lines of up to 10 customers.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.