Kaleb Samuel
Nashville,TN
Summary
Dedicated and adaptable professional who graduated from the University of Tennessee Chattanooga with Summa Cum Laude with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Nashville General Hospital
Nashville , TN
2022.05 - 2022.08
- Collaborated with IT team members to identify system requirements and resolve problems.
- Performed troubleshooting to diagnose and resolve technical issues.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Installed operating system updates as required by company policy.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Customer Service Representative
T-Mobile
Nashville , TN
2021.05 - 2021.08
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Computer Science
The University of Tennessee - Chattanooga
Chattanooga, TN2023-12
High School Diploma -
Hume - Fogg High School
Nashville, TN2020-05
Skills
- Issue Resolution
- SOP Development
- Help Desk Software
- Troubleshooting and diagnosis
- User Training
- Security Protocols
- Remote Support
- Software Installation
- System Administration
- Software Updates
- Customer Service
Accomplishments
- Graduated high school with honors
- Graduated college with Summa Cum Laude
- Vice President of the Brother2Brother organization
Languages
Amharic
Native/ Bilingual
Timeline
Help Desk Technician
Nashville General Hospital
2022.05 - 2022.08
Customer Service Representative
T-Mobile
2021.05 - 2021.08
Bachelor of Science - Computer Science
The University of Tennessee - Chattanooga
High School Diploma -
Hume - Fogg High School
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