Kaleb Shike

Company Overview: Everon provides residential and business electronic security, fire protection, and other related alarm monitoring services throughout the United States and U.S territories

• Monitoring representative who started out as level one monitoring agent, and was promoted to level two monitoring agent, handling hundreds of alarms, many calls, emails per day.
• Assisted training new hires and also trained existing employees new skills
• Hired on when business name was Protection One, who merged with ADT, and is now called Everon
• Duties included: monitoring customer security systems for suspicious activity or potential threats related to fire, panic, burglary, medical, and video activity, responding to alerts, incidents, and trouble conditions, dispatching authorities, assisting customers in real-time during active events, identifying and analyzing security events and data, performing system checks and vulnerability assessments, collaborating with internal and external teams to investigate incidents, providing customer support and communication, creating incident reports and documentation, ensuring compliance with security policies and regulations, staying up-to-date with cybersecurity threats, trends, and needs

• Company Overview: Considered to be cleanest and busiest Sonic in Wichita
• Started as carhop for two years, then after being promoted, was associate manager for additional two years, assisting with store tasks, and handling hundreds of orders daily.
• Duties included: Food/paper control, temperature control, labor management, money management, customer service, cooking, prepping/preparing food, cleaning/stocking, inventory, carhopping, assign carhop duties, health/safety standards, training carhops/cooks, getting orders out on time, monitor food preparation, solving carhop & customer concerns

Company Overview: A locally owned health food store that unfortunately went out of business.

• Duties included: Cashier, stocking & rotating product, pricing items, deep cleaning, store decorations, customer service, inventory, bagging