Donyae Anthony Williams
Palm Coast,FL
Summary
Organized and dependable candidate with great background in both security monitoring and customer service. Successfully managed critical situations, ensuring swift resolution and minimal impact. Demonstrated problem-solving skills and attention to detail in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Monitoring Representative
ADT
07.2022 - Current
- Answered constant flow of approximately 200 customer calls daily with minimal wait times.
- Updated account information and completed data entry tasks with accuracy and efficiency to maintain customer records.
- Enhanced personal supervisory and leadership abilities by working closely with supervisor as an apprentice.
Substitute Teacher
Neptune Township Board Of Education
10.2021 - 09.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts for classes consisting of approximately 25 students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sales Associate
Victoria's Secret & PINK
11.2021 - 07.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated a customer on promotions and signed minimum of 3 customers up daily for loyalty cards
Cashier
Wegmans
11.2018 - 12.2020
- Built relationships with customers daily to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
McDonald’s
12.2016 - 11.2018
- Took orders, prepared meals, and collected payments.
- Assisted management and maintained a professional, organized, and safe environment for employees and patrons
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Science - Radiography
Florida State College
Jacksonville, FL05-2028
High School Diploma -
Neptune High School
Neptune City, NJ06.2021
Associate of Arts - Social Sciences
Brookdale Community College
Lincroft, NJ06.2021
Skills
- Account Updating
- Telephone Etiquette
- Data Entry
- Complex Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Medical Terminology
- Customer Service
Timeline
Monitoring Representative
ADT
07.2022 - Current
Sales Associate
Victoria's Secret & PINK
11.2021 - 07.2022
Substitute Teacher
Neptune Township Board Of Education
10.2021 - 09.2022
Cashier
Wegmans
11.2018 - 12.2020
Crew Member
McDonald’s
12.2016 - 11.2018
Associate of Science - Radiography
Florida State College
High School Diploma -
Neptune High School
Associate of Arts - Social Sciences
Brookdale Community College
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