Kaleb Simon
Houston
Summary
Dynamic retail manager with over 6 years at Walgreen's Pharmacy, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving revenue growth through strategic KPI analysis and effective conflict resolution. Skilled in inventory management and fostering a high-performance culture among associates.
Overview
7
7
years of professional experience
Work History
Manager
Walgreen's Pharmacy
11.2018 - Current
- Directed daily store operations for a high-volume retail location, ensuring compliance with company policies, safety standards, and regulatory requirements
- Led, trained, and developed a team of associates and supervisors to maximize productivity, engagement, and retention
- Oversaw inventory management, ordering, merchandising, and loss prevention to control shrink and optimize stock levels
- Analyzed sales trends and KPIs to implement strategies that improved revenue, customer satisfaction, and operational efficiency
- Ensured exceptional customer service by resolving escalated issues professionally and efficiently
- Maintained front-end operational coordination to support seamless store performance
- Executed corporate initiatives, promotions, and operational rollouts with accuracy and timeliness
Education
Bachelor of Science - Supply Chain Management
Western Governors University
Salt Lake City, UT06-2026
High School Diploma -
Klein High School
Spring, TX06-2018
Skills
- Operations Management & Workflow Optimization
- Inventory Management, Replenishment & Shrink Control
- Supply Chain & Logistics Fundamentals (Bachelor’s Degree in Progress)
- Demand Planning & Operational Forecasting
- Process Improvement & Standard Operating Procedures
- KPI Tracking & Performance Analysis
- Compliance, Safety & Risk Management
- Cross-Functional Team Coordination
- Retail Management (6 Years)
- Workforce Planning, Scheduling & Labor Optimization
- Training, Coaching & Performance Management
Operations & Supply Chain
Leadership & Professional Experience
- Customer Service Excellence & Conflict Resolution
- Time Management & Multitasking in Fast-Paced Environments
- Data Analysis & Reporting
- Advanced Microsoft Excel (Formulas, Pivot Tables, Reporting)
- Microsoft Word, PowerPoint & Outlook
- POS Systems & Inventory Management Software
- Data Accuracy, Validation & Quality Control
- Translating Data into Actionable Insights
- Tutoring & Academic Support Experience (School Environment)
- Strong Written & Verbal Communication
- Analytical Thinking & Problem Solving
Data & Technical Skills
Education & Communication
Timeline
Manager
Walgreen's Pharmacy
11.2018 - Current
Bachelor of Science - Supply Chain Management
Western Governors University
High School Diploma -
Klein High School