Kalece Hall
Elyria,OH
Summary
Travel Coordinator with 8+ years of experience in crafting and managing personalized travel itineraries. Expert in customer service, itinerary creation, and leveraging CRM and GDS systems to ensure client satisfaction. Aiming to innovate travel planning solutions and enhance customer experiences through cultural awareness and attention to detail.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
12
12
years of professional experience
Work History
OWNER SERVICE SPECIALIST
Flexjet
Richmond Heights, Ohio
05.2024 - Current
- Coordinate service requests, ensuring timely resolutions and high customer satisfaction.
- Improve response times, leading to enhanced client retention and loyalty.
- Utilize CRM systems to track service metrics and identify areas for improvement.
- Collaborate with cross-functional teams to address complex service issues efficiently.
- Streamline service request process, boosting resolution speed and customer satisfaction rates.
- Provide world-class service during every interaction with our clientele.
- Effective listening skills for telephone conversations.
- Professionally handle a high volume of incoming calls and E-mails.
- Schedule travel and other accommodations based on individual needs.
- Ability to understand contract terminology.
- Proactively communicate any changes, delays or other potential disservice concerns.
- Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
- Provide daily quality control of all trip details.
- Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate.
- Perform other related duties and responsibilities as requested.
- Show flexibility in adapting to a continually changing industry.
- Understand and follow standard operating procedures.
TRAVEL ADVISOR
AAA
Avon, Ohio
10.2022 - 05.2024
- Design tailored travel itineraries, enhancing client satisfaction through personalized consultations.
- Boost customer engagement by maintaining regular follow-ups, fostering long-term relationships.
- Manage reservations and transactions using CRM, GDS, and TravelPort systems, ensuring accuracy.
- Pursue continuous professional development through travel vendor certifications, staying updated.
- Leverage CRM, GDS, and TravelPort systems to streamline reservation processes, ensuring precision in bookings and transactions.
- Implement creative follow-up strategies, fostering enduring client relationships and driving repeat business opportunities.
- Secure travel vendor certifications, enhancing industry knowledge and delivering cutting-edge travel solutions to discerning clients.
- Synergize with global partners to curate exclusive travel packages, expanding service offerings and client satisfaction.
- Optimize travel itineraries for cost-efficiency and client satisfaction, resulting in measurable increases in repeat bookings and referrals.
- Analyze travel trends and client preferences using CRM data to tailor marketing strategies and improve conversion rates for luxury packages.
CABIN APPEARANCE ASSOCIATE
Envoy Air
Cleveland, Ohio
02.2022 - 10.2022
- Ensured aircraft cabins met cleanliness standards, enhancing passenger satisfaction and health compliance.
- Worked with team to deliver timely cleaning services, boosting company's quality service reputation.
- Adhered to airline-specific performance goals, minimizing delays and optimizing flight schedules.
INSTANT CREDIT REPRESENTATIVE- REMOTE
United Consumer Financial Services
Westlake, Ohio
12.2019 - 02.2022
- Processed loan applications accurately, ensuring data integrity and high customer satisfaction.
- Updated customer verification worksheets, maintaining thorough documentation and compliance.
- Handled communications, upholding departmental policies and regulatory standards.
- Enhanced customer service quality, contributing to improved satisfaction rates.
- Ensured regulatory compliance in all customer interactions, fostering trust and reliability.
FRONT DESK AGENT/ NIGHT AUDITOR
Comfort Inn Hotels
Middleburg Heights, Ohio
04.2019 - 04.2020
- Efficiently managed check-in/out processes, ensuring guest confidentiality and handling reservations.
- Conducted detailed audit reports, maintaining accurate financial records through reconciliation.
- Prepared daily management reports, monitoring third-party reservations and promotional programs.
RESERVATION SALES REPRESENTATIVE- REMOTE
Enterprise Holdings Inc
North Ridgeville, Ohio
12.2016 - 04.2019
- Handled high-volume inbound calls, booking reservations across brands, enhancing customer engagement.
- Improved call quality by incorporating managerial feedback, boosting customer satisfaction.
- Utilized strategic sales tactics to exceed personal and departmental targets through effective service.
- Streamlined reservation process, reducing average call time while maintaining high customer satisfaction scores and exceeding booking targets.
- Pioneered new upselling techniques, significantly boosting ancillary revenue and setting a new benchmark for the reservation team's performance.
- Fostered strong relationships with cross-functional teams, enhancing overall service delivery and creating a seamless customer experience across brands.
Office Manager
LoanMax Title Loans
North Olmsted, OH
09.2014 - 12.2016
- Streamlined office operations, enhancing workflow efficiency and communication among staff.
- Managed scheduling for team meetings, ensuring optimal allocation of resources and time.
- Coordinated training programs for new hires, fostering a supportive onboarding experience.
- Developed and implemented office policies that improved compliance and operational effectiveness.
- Led administrative team in executing document preparation and filing systems for client records.
- Enhanced customer service protocols, improving client satisfaction through timely responses and support.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Kept high average of performance evaluations.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
HIGH SCHOOL DIPLOMA -
Cleveland Heights High School
Cleveland Heights, OhioSkills
- Customer Service, Travel Planning, Destination Knowledge, Salesmanship, Itinerary Creation, Problem-Solving, Cultural Awareness, Multitasking, Attention to Detail, Communication Skills, GDS Expertise, Teamwork, Inclusivity, Flexibility, Communication, Negotiation, Time Management, Leadership, Travel Consultation, Corporate Travel, Consulting, Client Satisfaction, Customized Solutions, CRM Systems, Sales
- Client service
- Hiring and staffing
- Sales oversight
LINKS
LinkedIn- Kalece Hall: linkedin.com.
Timeline
OWNER SERVICE SPECIALIST
Flexjet
05.2024 - Current
TRAVEL ADVISOR
AAA
10.2022 - 05.2024
CABIN APPEARANCE ASSOCIATE
Envoy Air
02.2022 - 10.2022
INSTANT CREDIT REPRESENTATIVE- REMOTE
United Consumer Financial Services
12.2019 - 02.2022
FRONT DESK AGENT/ NIGHT AUDITOR
Comfort Inn Hotels
04.2019 - 04.2020
RESERVATION SALES REPRESENTATIVE- REMOTE
Enterprise Holdings Inc
12.2016 - 04.2019
Office Manager
LoanMax Title Loans
09.2014 - 12.2016
HIGH SCHOOL DIPLOMA -
Cleveland Heights High School