KALEE BROWNING
Wichita Falls,US
Summary
Results-driven professional with extensive experience in account management and customer relationship development at Kenneth Cluley State Farm. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for leadership in staff training and service quality improvement, leading to a seamless customer experience. Consistently exceeds performance targets while cultivating partnerships and retaining key accounts.
Overview
7
7
years of professional experience
Work History
Acccount Representative
Kenneth Cluley State Farm
Wichita Falls, TX
01.2024 - Current
- Managed client accounts and maintained strong customer relationships.
- Coordinated with sales team to address client inquiries and concerns.
- Updated customer information in the company database accurately.
- Conducted regular follow-ups to ensure customer satisfaction and retention.
- Resolved customer complaints in a timely manner.
- Assisted in developing marketing materials for client presentations.
Waitress Trainer
Texas Roadhouse
Lubbock, TX
11.2020 - 12.2023
- Assessed and evaluated existing wait staff performance levels to identify areas of improvement and development needs.
- Collaborated with restaurant managers to develop effective strategies for improving customer satisfaction ratings.
- Advised restaurant management on how best to motivate employees through recognition programs.
- Monitored restaurant operations to ensure compliance with established policies and procedures related to food safety, sanitation.
Leasing Consultant
Mustang Village
Wichita Falls, TX
09.2019 - 07.2020
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
- Coordinated move-in and move-out processes by providing orientation packages and conducting walkthroughs of units upon departure.
Front desk
Starbrite Cleaners
Wichita Falls, TX
05.2018 - 12.2018
- Responsible for pick up and drop off dry cleaning.
- Collecting payments from customers.
- Organizing clothing at each drop off.
Education
Bachelor of Arts (B.A.) - General Psychology
Texas Tech University
Lubbock, TX, USSkills
- Patron Satisfaction
- Organizational Skill
- Time Management
- Leadership Skill
- Computer Skill
- Communication Skill
- Account management
- Customer relationship management
- Customer service
- Team collaboration
- Problem solving
References
- Angie Munchrath, Speech Language Pathologist, Encompass Health, (940) 867-4725, Angiemunchrath@yahoo.com
- Ashley Parsons, Interior Designer, Parsons Interior Design, (940) 632-5013, Ashley.P@gmail.com
- Toby Smith, Maverick Sales, Maverick Sales, (940) 781-9786, Tobysm@yahoo.com
Languages
English, Fluent
Timeline
Acccount Representative
Kenneth Cluley State Farm
01.2024 - Current
Waitress Trainer
Texas Roadhouse
11.2020 - 12.2023
Leasing Consultant
Mustang Village
09.2019 - 07.2020
Front desk
Starbrite Cleaners
05.2018 - 12.2018
Bachelor of Arts (B.A.) - General Psychology
Texas Tech University