Carmen Yeatts
Wichita Falls,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Claims Technician
Kelly Services
04.2024 - Current
- Investigated claims for accuracy, verifying proper documentation to prevent fraud.
- Maintained accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
- Implemented quality control measures to reduce errors in claim processing, increasing overall accuracy rates within the department.
- Collaborated with team members to improve communication, resulting in a more productive work environment.
Service Director of First Impressions
Foundation Auto Group
05.2023 - 04.2024
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Serving Manager
Jimmy's Egg
06.2022 - 04.2023
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts
- Trained servers on order management, food service quality and how to build rapport with guests
- Liaised between servers and upper management to address issues and manage challenges
- Maximized quality assurance by completing frequent line checks.
Waitress
Pioneer Restaurant
11.2021 - 08.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Checked guests' identification before serving alcoholic beverages
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist
Herb Easley Motors Inc
05.2020 - 08.2021
- Answered phone promptly and directed incoming calls to correct offices
- Scanned all documents into CDK
- Made temporary tags for new vehicle owners
- Gave vehicle registration plates to customers when they came to pick up
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing, and filing documents
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma - undefined
Iowa Park High School
Iowa Park, TX05.2014
Skills
- Menu Pricing and Writing
- Training New Hires
- High-Volume Environments
- Safe Food Handling Procedures
- Guest Inquiries
- Customer Satisfaction
- Strategic Planning
- Customer Engagement
- Phone Inquiries
- Professional Bedside Manner
- POS System Operations
- Social Perception
- Complaint Handling and Resolution
- Administrative Duties
- Adaptable and Flexible
- Credits and Refunds
- Operational Efficiency
Timeline
Claims Technician
Kelly Services
04.2024 - Current
Service Director of First Impressions
Foundation Auto Group
05.2023 - 04.2024
Serving Manager
Jimmy's Egg
06.2022 - 04.2023
Waitress
Pioneer Restaurant
11.2021 - 08.2022
Receptionist
Herb Easley Motors Inc
05.2020 - 08.2021
High School Diploma - undefined
Iowa Park High School
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