Kalee Kristich
Tarpon Springs,FL
Summary
Healthcare Administrative Professional with 10+ years of experience in care coordination, referral management, insurance verification, medical billing, and clinical support. Skilled in supporting high-volume healthcare operations, maintaining HIPAA compliance, and utilizing multiple EHR/EMR platforms in remote healthcare environments.
Overview
11
11
years of professional experience
Work History
SR Clinical Administrative Coordinator
United Healthcare, UHG
11.2025 - Current
- Coordinate patient care requests and referral workflows across multidisciplinary clinical teams.
- Process high-volume referrals and authorizations while ensuring timely patient access to care.
- Maintain HIPAA-compliant documentation and accurate patient records within EMR systems.
- Assist with special projects and additional administrative responsibilities as assigned.
- Support efficient workflow coordination in a fast-paced healthcare environment.
Accounts Receivable Clerk
Ark Post Acute Network
12.2022 - 11.2025
- Managed follow-up on denied and unpaid insurance claims to secure timely reimbursement.
- Verified insurance eligibility, benefits, and prior authorizations for patient services.
- Maintained accurate financial and patient records while ensuring HIPAA compliance.
- Processed high-volume billing documentation, payment posting, and claims review.
- Collaborated with providers, insurance companies, and patients to resolve account discrepancies.
- Generated daily, weekly, and monthly financial and billing reports.
Medical Assistant / Care Coordinator / Health Informatics Coordinator
Optum HealthCare
12.2018 - 12.2022
- Coordinated patient referrals, specialist appointments, hospitalizations, and diagnostic services.
- Responded to patient calls regarding referrals, insurance questions, and care coordination needs.
- Maintained detailed patient documentation and referral tracking with strong attention to accuracy.
- Assisted providers with administrative and clinical support in a fast-paced healthcare setting.
- Communicated with insurance companies to obtain authorizations and benefits information.
- Maintained patient confidentiality and HIPAA compliance at all times.
- Linked patients and families with community resources and support services.
Medical Assistant II
BayCare Medical Group
04.2015 - 10.2018
- Assisted with routine clinical checks and specimen collection for diagnostic testing
- Educated patients on medications, procedures, and care plans including weight loss and diabetes management
- Collaborated with clinical and administrative teams to support patient-centered care
- Managed medical supply inventory and ordered replenishments as needed
- Collected patient intake forms and insurance information for billing and records
- Performed administrative tasks including data entry, phones, and filing
- Reviewed records and referrals to identify candidates for research studies and appropriate services
Education
Certified Medical Administrative Assistant -
Everest University - Tampa
Tampa, FL2009
Certified Medical Assistant
National Healthcareer Association
Tampa, FL2009
High School Diploma -
Dunedin High School
Dunedin, FL2007
Skills
- Authorization Management
- Medical Billing
- Accounts Receivable
- HIPAA Compliance
- Patient Communication
- Referral Coordination
- Claims Follow-Up
- Care Coordination
- Patient Scheduling
- Clinical Documentation
- Patient Intake
- Care Plan Support
Systems & Software
Epic, Cerner, Allscripts, Availity, eClinicalWorks, Community Care, Microsoft Office Suite (Excel, Word, Outlook), Microsoft Teams, QuickBooks.
Additional Experience
Publix Super Markets
Customer Service Team Leader 2008-2016
Timeline
SR Clinical Administrative Coordinator
United Healthcare, UHG
11.2025 - Current
Accounts Receivable Clerk
Ark Post Acute Network
12.2022 - 11.2025
Medical Assistant / Care Coordinator / Health Informatics Coordinator
Optum HealthCare
12.2018 - 12.2022
Medical Assistant II
BayCare Medical Group
04.2015 - 10.2018
Certified Medical Administrative Assistant -
Everest University - Tampa
Certified Medical Assistant
National Healthcareer Association
High School Diploma -
Dunedin High School