Kalee Ortiz
Carrollton,GA
Overview
6
6
years of professional experience
Work History
Assistant
Pooler Recreation Department
Pooler, GA
01.2019 - Current
- Operated point-of-sale systems efficiently and accurately.
- Provided excellent customer service to all patrons in a timely manner.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Followed company procedures for opening and closing concession stands.
- Adhered to health department regulations regarding food handling practices.
- Assisted in training new employees on proper concession stand operations.
- Maintained an up-to-date scoreboard throughout the contest.
- Worked closely with officials to ensure accurate record keeping.
- Notified coaches when a player was close to exceeding their foul limit.
- Kept track of time-outs and penalties during the game.
Barista
Starbucks, Barista
Pooler, GA
05.2024 - 12.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Memorized official and off-menu coffee and tea preparations.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Restocked product displays based on demand and projected sales.
- Checked brewing equipment for proper functionality.
Barista
Dunkin
Pooler, GA
08.2023 - 12.2023
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Collected payments and provided accurate change.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Restocked product displays based on demand and projected sales.
- Utilized POS system to receive and process customer payments.
Education
Associate of Science - Criminal Justice
South Georgia State College
Douglas, GA05-2023
Skills
- Flexibility and adaptability
- Workflow optimization
- Relationship building
- Positive and professional
- Team collaboration
- Task prioritization
- Administrative support
References
References available upon request.
Timeline
Barista
Starbucks, Barista
05.2024 - 12.2024
Barista
Dunkin
08.2023 - 12.2023
Assistant
Pooler Recreation Department
01.2019 - Current
Associate of Science - Criminal Justice
South Georgia State College