KaLee Sager
Everett
Summary
Born Nov.21,1998 in Denton, Texas. 8+ years work experience in customer service, admin and dispatch. Works well independently and in groups. Self-driven with a strong work ethic and youthful eagerness.
Overview
9
9
years of professional experience
Work History
CEO
Big Kats Karriers LLC
Everett
06.2026 - Current
- Directed strategic initiatives to improve operational efficiency and service delivery outcomes.
- Oversaw budget management to align financial resources with company goals.
- Cultivated partnerships with stakeholders to expand business relationships and identify growth opportunities.
- Managed dispatch activities for fleet of 25+ trucks to ensure timely and effective freight movement.
- Understands how load boards and freight movement management work
- Learned to file fuel cost sheets and calculate RPM for selecting profitable bookings.
Will Call and Sales
Consolidated Supply Co.
Seattle
05.2025 - Current
- Ensured high customer satisfaction by resolving problems through knowledgeable and friendly service.
- Collaborated with diverse coworkers to meet goals and resolve issues related to products and services.
- Developed innovative ideas and solutions that improved team performance and achieved better outcomes.
Life Insurance Agent
Globe Life
11.2023 - 01.2026
- This is the part-time job I have on the side.
- It does not interfere with my full-time job.
- Sold, maintained, and expanded life insurance policies tailored to clients' living and financial needs.
- Consulted clients to identify life insurance needs and suitable products.
- Oversaw a team of three full-time employees.
- Monitored training, mentored team members, and reported relevant updates to upper management.
- I do have 3 people who work under me, full time.
- I monitor their training, mentor them and report to upper management about anything necessary.
Learning Supports Team Specialist
Bright Horizons
Broomfield
08.2024 - 11.2025
- The Learning Supports Team are specialists who work specifically with Steve and Kate Camps, Online Virtual Tutoring and Classes, as well as the emailed in questions from the Bright Horizons Back-Up system.
- I am the expert for emailed questions that are sent in to our back-up system.
- Served as expert for emailed inquiries to back-up system.
- Investigated inquiries to identify reasonable resolutions and communicated findings to families while documenting the process.
- While working on this team, I was put in the position where I supervised and managed 2 other specialists on the team with me.
- While working on this team, I was put in the position where I supervised and managed two other specialists on the team with me.
- I did this for over a year and a half.
Hybrid Consultant
Bright Horizons
Broomfield
04.2021 - 08.2024
- I saw a remote opening for the call center in Colorado and decided to pursue that part of the company.
- Scheduled Bright Horizons nannies to cases as a scheduling agent, facilitating timely and efficient placements.
- 6 months later, I was able to be trained as a hybrid care specialist and case manager.
- Handled cases in the system to facilitate efficient workflow through the queue.
- As an inbound specialist, I would take real time calls from both families and care providers.
- These calls would range from asking questions about benefits, helping a nanny get to the correct location, helping emergent situations like flat tires, and even escalations.
- While doing this, I also continued to dispatch our Nannies to families' homes. I had to make sure they had clean routes, file fuel cost sheets, and take inbound calls from the Nannies and families if something went wrong. This also included keeping all parties updated on times.
Child Caregiver
Bright Horizons
Midland
10.2019 - 01.2021
- I Visited families' homes to ensure children received proper supervision. and watch their children.
- I cook, clean, entertain and enrich, change diapers, feed, lay them down, and overall keep them healthy.
- I Delivered secondary care services to support working parents with childcare. for their employee so that they have less need to call in over no child care.
- I typically Cared for children ranging from 6 weeks old to 12 years old. from 6 week old babies to 12 year old children.
- Cooked, cleaned, entertained, and ensured well-being by changing diapers, feeding, and helping children rest.
Child Caregiver
Mrs. Irenes's Childcare Center and Pre-School
Midland
01.2020 - 04.2020
- Assisted customers during peak hours in a retail environment.
- My main duties included; cleaning all surfaces possible, setting up snack and lunch, escorting children between rooms, assisting the teachers, cleaning and organizing play rooms, and watching a class for a short period of time.
- Supervised children during activities and ensured a safe environment.
- Planned and implemented age-appropriate educational programs and activities.
- Communicated effectively with parents regarding children's progress and concerns.
Sales Associate and Cashier
County Line Adult Novelty Store
Odessa
08.2017 - 03.2019
- I worked as a sales associate and cashier for this company for almost 2 Years.
- Worked as evening staff, I would re-stock selves, clean displays, and help customers with picking out items.
- This job was very customer oriented and needed some decorum as the objects sold there, are very personal.
- Worked for 9 months when an opening for overnight became available and I jumped on it.
- I also handled money as well as worked with a timed safe.
- Cleaned floors, bathrooms, parking lot, and glass surfaces as part of overnight crew responsibilities.
- This job was very customer-oriented and needed some decorum as the objects sold there, are very personal.
- Overnight crew had the responsibility of cleaning the floors and bathrooms, cleaning the parking lot, and wiping down all glass.
Education
High School -
Midland High School
MidlandGED -
Midland College
MidlandMidland College -
Midland College
MidlandSkills
- Strategic Operations
- Supply Chain Strategy
- Logistics Strategy
- Data-Driven Decision Making
- Operational Leadership
- Cost Management
- Operational efficiency
- Project Oversight
- Stakeholder Engagement
- Team Leadership
- Crisis Management
- Relationship management
- CRM proficiency
- CRM utilization
- Communication
- Effective communication
- Problem solving
- Problem resolution
- Conflict resolution
- Team Management
- Multitasking
- Adaptability
- Self Motivation
- Tracking systems
- PowerPoint
- Excel
- Word
- Customer service
- Relationship building
- Conflict resolution
- Tracking systems
Personal Information
Date of Birth: 11/21/98
Timeline
CEO
Big Kats Karriers LLC
06.2026 - Current
Will Call and Sales
Consolidated Supply Co.
05.2025 - Current
Learning Supports Team Specialist
Bright Horizons
08.2024 - 11.2025
Life Insurance Agent
Globe Life
11.2023 - 01.2026
Hybrid Consultant
Bright Horizons
04.2021 - 08.2024
Child Caregiver
Mrs. Irenes's Childcare Center and Pre-School
01.2020 - 04.2020
Child Caregiver
Bright Horizons
10.2019 - 01.2021
Sales Associate and Cashier
County Line Adult Novelty Store
08.2017 - 03.2019
High School -
Midland High School
GED -
Midland College
Midland College -
Midland College