KALEEL BRYANT
Suffolk,VA
Summary
Information Technology Specialist with strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cyber Security Specialist
Defense Information Systems Agency
07.2023 - Current
- Provided data analytics-based reports to mitigate or reduce re-occurring incidents
- Orchestrated collaboration efforts between Tier 2 and Tier 3 support for issues requiring subject matter expert analyses.
- Monitored DISA IT Service Management (ITSM) applications in Hampton Roads to ensure apt and consistent customer support in compliance with Service Level agreements (SLA).
- Installed, configured, and maintained VMware virtualization products in networked environment.
- Established, managed, and refined communication plan that ensures leadership, peers and customers are sufficiently informed on status, escalation and closure of incidents and problems.
- Created and coordinated creation of Procedures and Quick Tips to improve effectiveness of deskside support technicians to resolve customer issues.
Systems Administrator
United States Air Force, USAF
07.2017 - 07.2023
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with DoD policies.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
Education
Bachelor of Science in Cloud Computing (In Progress) -
Western Governors University
12.2025
Skills
- Software Vulnerability Scanning
- Patch management
- Digital Certificates Management
- Data Loss Prevention
- Vulnerability Assessment
- Incident Response Planning
- Operating System Security
- Identity and Access Management
- Active Directory Management
- User Account Provisioning
Certification
CompTIA Security+
Windows Operating System Security
Timeline
Cyber Security Specialist
Defense Information Systems Agency
07.2023 - Current
Systems Administrator
United States Air Force, USAF
07.2017 - 07.2023
Bachelor of Science in Cloud Computing (In Progress) -
Western Governors University
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