Kaleem Horton
Kernersville,NC
Summary
Tier 3 - Level 3 Support Rational Analyst with 19 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
23
23
years of professional experience
Work History
Sr. Tier 3 GSD Analyst \ Project Manager
TempurSealy Intl.
01.2005 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Enhanced interfaces to promote better functionality for users.
- Supported company expansion efforts through careful market research and competitive landscape assessments.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Help Desk Manager / PC Tech
REFLEX CABLE
01.2002 - 01.2005
- Customer Service / Multi Tasking
- Tier 2 – Level 2 Support
- Manage Help Desk / Customer Service Team
- Support of Multiple O.S
- Routers/ Modems
- Configure and Setup Modems in Routers Across NC
- Documentation of Hand Book for Support
- First contact for Support from Field Techs
- Billing / Accounts Receive
- Manage all aspects of inventory of equipment for company and properties.
Education
Degree in Network Administration / Systems Coordination -
ECPI College of Technology
Greensboro, NC03.1998
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
Technicalknowledge
Motherboards, CPU's, Lap Tops, Hard Drives, Floppy Drives, Tape Drives, CD-ROMS, NIC Cards, Monitors, Modems, Network Cabling, Satellites, HP Laser Jet Printers, Lexmark Printer, Circuits, IBM Netfinity Servers, Server Raid, IBM Workstations, Compaq Workstations, Cisco Routers, Toshiba Cable Modem, Motorola Modem, Shop Floor Devices (CK3, CK71), Windows Security, Windows OS Novell Netware 3.12, Mircosoft Office, Perigrine Tracking System, Adobe Pagemaker, System Management Software, Lotus Notes, Lotus Smartsuite, Netfinity, Netfinity Remote Tool, Video Drivers, Internet Explorer, Veritas Backup Exec, Wincable, Cisco Router, ProComm Plus, IMAC 10.0, Apple OS, Mobilecast, Manbase, Active Directory, RTP, RF Smart
Personal Information
Title: Sr. Tier 3 GSD Analyst
Timeline
Sr. Tier 3 GSD Analyst \ Project Manager
TempurSealy Intl.
01.2005 - Current
Help Desk Manager / PC Tech
REFLEX CABLE
01.2002 - 01.2005
Degree in Network Administration / Systems Coordination -
ECPI College of Technology
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