Kaleena Damm
Sioux Falls,South Dakota
Summary
Over 20 years of experience in customer service levels, including sales, service, problem solving, and computer skills. Exceptional personal skills including rapport building abilities. Highly adaptable and flexible focusing on the task at hand, with a combination of quality and speed being the most important focal point. The ability to self-motivate as well as motivate others around me, with the belief that continuous improvement is essential to succeeding in any position. My positive attitude and hardworking mentality as well as the relationships I build with fellow employees, superiors, and the public are the foundation for future success for me as well as the company. I am certain that the experience I have and the skills that I offer would make me a positive addition to your team.
Overview
17
17
years of professional experience
Work History
Family Law and Criminal Law Paralegal
Resolute Law Firm, P.C.
Sioux Falls , SD
2023.06 - 2024.06
- Maintained contact with clients throughout the duration of their case.
- Proofread all legal documents prior to filing them with the court.
- Analyzed financial records such as bank statements and tax returns for property division purposes in divorce proceedings.
- Coordinated service of process with local sheriff's offices or private process servers.
- Drafted pleadings, motions, declarations, and other legal documents for family law cases.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Updated client files regularly with new developments in their cases.
- Achieved minimum billing requirements every month.
- Processed requests for discovery materials according to established procedures.
- Attended hearings and depositions to take notes or provide support to attorneys.
- Assisted in preparing discovery materials, including organizing and reviewing evidence such as police reports, witness statements, and forensic reports.
Server
Big J's Roadhouse
Humboldt , SD
2023.06 - Current
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Legal Assistant
Meierhenry Sargent LLP
Sioux Falls , SD
2023.01 - 2023.06
- Filed clients' legal documents in relevant courts for processing.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Handled telephone calls, meeting plans and conference organization requirements.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Conducted thorough research and review of case information to assist attorneys.
- Drafted legal complaints, summonses and interrogatories.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Supervisor/Server/Expo
Johnny Carinos Country Italian
Sioux Falls , SD
2022.02 - 2023.06
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
Amazon Flex Driver
Amazon- Self Employed
Sioux Falls , SD
2021.04 - 2022.12
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Achieved consistently high customer scores due to exceptional service.
- Documented daily mileage, gas and other data.
Door Dasher
Door Dash- Self Employed
Sioux Falls , SD
2021.01 - 2022.12
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Documented time of delivery to record completion of order.
- Collected tips from customers through hands-free electronic methods.
- Recorded weekly hours and mileage for accurate payment.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Maintained vehicle according to company and state safety requirements.
Lyft Driver
Lyft- Self Employed
Sioux Falls , SD
2019.08 - 2022.12
- Cleaned vehicle regularly to maintain professional appearance.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
- Managed records by tracking mileage, maintenance and expenses.
Hotel Night Auditor
GLo Best Western
Sioux Falls , SD
2021.06 - 2022.01
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Managed late check-ins and provided information on hotel amenities, including fitness center and pool hours, as well as breakfast accomodations.
- Maintained cleanliness of the hotel.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Deputy Court Clerk
State of South Dakota
Sioux Falls , SD
2015.09 - 2019.12
- Entered bonds, pleas, sentencing, and evidence in courtroom minutes.
- Tracked exhibits admitted during court hearings and updated documentation.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Prepared correspondence, bench warrants and court orders for judges.
- Administered oaths to parties to legal actions as necessary, implementing current procedures to achieve compliance with legal requirements for validity.
- Conducted roll calls, polled jurors and swore in interpreters, witnesses, defendants and jury members.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Payment Processor
Sanford Health
Sioux Falls , SD
2014.10 - 2015.09
- Posted, verified, and balanced payments for workman’s compensation accounts from third party payers.
- Opened, scanned, balanced, and posted payments for facilities within the Sanford Network.
- Processed posting and reconciling payments and addressing aged receivables.
Data Entry Clerk
Avera Health
Sioux Falls , SD
2014.06 - 2014.09
- Entered, corrected, and listed new collections accounts for Avera.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Adhered to strict data confidentiality policies to prevent information leakage.
Administrative Assistant/Transcriptionist
OHARA, LLC
Sioux Falls , SD
2012.07 - 2014.06
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft from field nurses.
- Typed up medical documents, sent out medical record requests, entered billing, and mailed correspondence to patients. Prepared documents, dispersed mail, collected/scanned and indexed medical records.
- Assisted in reconciling with end of month of billing, performed data entry, and managed complex office/clerical duties.
- Captured data on new referrals and ensured they were updated in a timely manner.
Phone Banker
Wells Fargo
Sioux Falls , SD
2008.11 - 2012.07
- Coached, trained, and in-processed newly hired personnel
- Recognized and awarded for exceeding customer service standards in the phone banking industry.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
- Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Server/Hostess
Johnny Carino's
Sioux Falls , SD
2007.05 - 2009.02
- Assisted guests with any concerns about food or service in order to ensure a pleasant experience.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Entered customer food orders into computer system.
- Greeted newly seated guests quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Bachelor of Science - Criminal Justice, Criminal Justice
The University of South Dakota
Vermillion, SD01.2015
Associate of Science - Accounting
Southeast Tech
Sioux Falls, SD01.2018
High School Diploma -
Flandreau High School
Flandreau, SD05.2006
Skills
- Clerical duties
- Administrative operations
- Strong problem solver
- Meticulous attention to detail
- Data entry documentation
- Conflict mediation
- Proficient in MS Office
- Understands confidentiality
- Criminal Law
- Family Law
- Client Communication
- Medical Terminology
Timeline
Family Law and Criminal Law Paralegal
Resolute Law Firm, P.C.
2023.06 - 2024.06
Server
Big J's Roadhouse
2023.06 - Current
Legal Assistant
Meierhenry Sargent LLP
2023.01 - 2023.06
Supervisor/Server/Expo
Johnny Carinos Country Italian
2022.02 - 2023.06
Hotel Night Auditor
GLo Best Western
2021.06 - 2022.01
Amazon Flex Driver
Amazon- Self Employed
2021.04 - 2022.12
Door Dasher
Door Dash- Self Employed
2021.01 - 2022.12
Lyft Driver
Lyft- Self Employed
2019.08 - 2022.12
Deputy Court Clerk
State of South Dakota
2015.09 - 2019.12
Payment Processor
Sanford Health
2014.10 - 2015.09
Data Entry Clerk
Avera Health
2014.06 - 2014.09
Administrative Assistant/Transcriptionist
OHARA, LLC
2012.07 - 2014.06
Phone Banker
Wells Fargo
2008.11 - 2012.07
Server/Hostess
Johnny Carino's
2007.05 - 2009.02
Bachelor of Science - Criminal Justice, Criminal Justice
The University of South Dakota
Associate of Science - Accounting
Southeast Tech
High School Diploma -
Flandreau High School
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