Open To Work
Kaleena Davis
Ocala,FL
Summary
Detail-oriented professional with extensive experience in health information management and retail operations. Proven track record in training staff, streamlining processes, and ensuring compliance, resulting in enhanced service quality and increased customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Family Dollar, Dollar General
Ocala, Florida
02.2020 - 01.2024
- Assisted in daily operations and customer service support at a retail establishment.
- Handled cash transactions and maintained accurate cash register operations.
- Provided training and guidance to new team members on store policies.
- Monitored inventory levels and assisted in stock replenishment activities.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Any other assigned tasks in its eternity.
Health Information Management Specialist
HCA, HCA MD Private Practice
Ocala, Florida
01.2010 - 06.2017
- Managed patient health records using electronic health record systems.
- Ensured compliance with HIPAA regulations for patient information security.
- Reviewed and coded medical documentation for accurate data entry.
- Assisted healthcare providers with retrieving and organizing patient data.
- Collaborated with multidisciplinary teams to streamline information flow.
- Trained new staff on health information management procedures and policies.
- Updated patient demographics in the health information system regularly.
- Prepared release forms for transferring confidential medical records between providers.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Supported healthcare applications by monitoring security, performance and reliability.
- Reviewed documentation for compliance with healthcare regulations.
- Any other assigned duties.
Education
Some College (No Degree) - Nursing Leadership And Management
SCC, CFCC
Ocala, FLSkills
Health Information Management-Numerous Job Titles/Roles
Customer Service Management-Numerous Job Titles/Roles
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$0/hr - $1000/hrTimeline
Assistant Store Manager
Family Dollar, Dollar General
02.2020 - 01.2024
Health Information Management Specialist
HCA, HCA MD Private Practice
01.2010 - 06.2017
Some College (No Degree) - Nursing Leadership And Management
SCC, CFCC