Kaleena Gomez
Bloomington,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Provide exceptional customer service by utilizing my job skills learned in both the Public Safety and Retail environment.
Overview
16
16
years of professional experience
Work History
Police Service Technician
Murrieta Police Department
04.2023 - Current
- Provides exceptional customer service with the public and representatives of other agencies requesting police records or related services at a public counter or over the telephone; determines the nature of the contact; provides factual information regarding services, policies, and procedures or directs the caller to the proper individual or agency.
- Prepares police arrest reports and supporting documentation for submission to the office of the District Attorney in accordance with legal/court requirements.
- Provides administrative and technical staff support to the Police Department on various programs, projects, and services.
- Prepares and processes a variety of reports and records following established formats, distributes to the proper individual or agency, files reports, and maintains automated or manual logs of departmental actions.
- Utilizes specialized databases and communication systems to enter, modify, and retrieve data for department operations.
Public Safety Dispatcher
Murrieta Police Department
09.2022 - 04.2023
- Input information from calls into Tri-Tech CentralSquare CAD system and maintaining accuracy of details.
- Offered friendly and efficient service to citizens.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Answered calls from automatic routing system and took basic information from callers.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
Public Safety Dispatcher Supervisor
San Manuel Band Of Mission Indians
11.2017 - 09.2022
- Provided exceptional customer service to patrons, allied agencies, and other departments within San Manuel.
- Assisted in building the Tri-Tech CentralSquare CAD system.
- Assisted with the implementation of the CAD to CAD system with CONFIRE.
- Ensured shift was ran efficiently and all proper notifications were made.
- Complete quality assurance reviews and yearly evaluations for dispatchers.
- Pulled audio when requested by upper management.
Department Supervisor
The Home Depot
04.2008 - 12.2017
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback
- Built relationships with current customers and merchandisers to maintain goodwill and gain additional business.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Developed strong communication and organizational skills through working on group projects.
Education
Psychology
California State University - San Bernardino
San Bernardino, CASan Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Colton High School
Colton, CA06.2005
Skills
- Customer Service
- Prioritization
- Problem-solving abilities
- Building rapport
- Call triaging
- Emergency Medical Dispatcher Certification
- POST Dispatcher Certification
- Data Entry
- Decision-Making
- Teamwork and Collaboration
Timeline
Police Service Technician
Murrieta Police Department
04.2023 - Current
Public Safety Dispatcher
Murrieta Police Department
09.2022 - 04.2023
Public Safety Dispatcher Supervisor
San Manuel Band Of Mission Indians
11.2017 - 09.2022
Department Supervisor
The Home Depot
04.2008 - 12.2017
Psychology
California State University - San Bernardino
San Bernardino Valley College
High School Diploma -
Colton High School
Similar Profiles
Katelyn JamesKatelyn James
911 Emergency Dispatcher at Murrieta Police Department911 Emergency Dispatcher at Murrieta Police Department
Evan CallEvan Call
Community Service Officer at City Of MurrietaCommunity Service Officer at City Of Murrieta
Jodi BrownJodi Brown
Patrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal AffairsPatrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal Affairs