KALEI MYERS
Dallas,TX
Summary
A career-focused individual with a strong work ethic and the capacity to deliver excellent, detailed results. skilled in problem-solving, critical thinking, and organization, with an understanding of managing and multitasking in hectic work settings. Acknowledged for effective communication, collaboration, flexibility, effective teamwork, and leadership. Committed to success and ongoing development on both a personal and professional level.
Overview
5
5
years of professional experience
Work History
CASE SUPPORT WORKER
National Youth Placement Agency
2025.06 - 2026.06
- Manage a caseload of 10–15 youth, ensuring all cases remain compliant with state and agency guidelines.
- Conduct ECEM and standard monthly visits to assess safety, well-being, and progress in placement.
- Collaborate with foster parents, DFCS case managers, and service providers to support individualized case plans.
K-12 SUBSTITUTE TEACHER
Fulton County Public Schools
2023.11 - 2025.05
- Create engaging learning spaces, ensuring inclusivity for special needs students.
- Maintained consistent academic progress during teacher absences by effectively implementing lesson plans and providing constructive student feedback.
- Drive student engagement through interactive lesson delivery and real-time progress monitoring while maintaining classroom management standards.
TEAM LEAD RECEPTIONIST
Massage Envy
2023.05 - 2024.01
- Regularly exceeded sales goals, achieving at least five to six monthly membership purchases. Led front desk operations and streamlined booking processes, while mentoring inexperienced staff and maintaining consistent monthly membership sales targets.
- Optimized client management systems and implemented efficient scheduling protocols, reducing booking conflicts and enhancing customer satisfaction.
- Managed complex client requests and coordinated with multiple departments to deliver exceptional customer experiences and resolve concerns promptly.
CUSTOMER SERVICE REPRESENTATIVE
Walmart
2021.01 - 2022.12
- Maintained accurate transaction records and customer documentation while managing high-volume inquiries in a fast-paced retail environment.
- Contributed to maintaining a positive store atmosphere by supporting team members and customers.
- Coordinated with cross-functional teams to resolve complex customer issues, fostering strong relationships between departments and enhancing service quality.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Kennesaw State University
Kennesaw, GA2025-05
HIGH SCHOOL DIPLOMA - undefined
Charles R. Drew High School
Riverdale, GA2021-05
Skills
- Conflict Resolution, Customer Service, Time Management, Critical Thinking, Teamwork, Collaboration, Public Speaking, Communication, Legal Research, Case Management, Microsoft Office, Leadership, Documentation, Attention to detail
Community Service
Christian Outreach Evangelistic Church, Supported community outreach by feeding the homeless and organizing school supply drives, Assisted in coordinating donation efforts for local families in need, Participated in Books for Africa initiative to provide educational resources
INTERNSHIP EXPERIENCE
- Clayton County Public Defender’s Office | Trial Division
- Oct 2023 – Feb 2024
- Acquired foundational knowledge in criminal defense law and courtroom procedures.
- Conducted legal research and assisted attorneys in case preparation for trial.
- Observed client interviews and reviewed discovery materials to strengthen defense strategies.
- Fulton County District Attorney’s Office | Special Victims Unit (SVU)
- May 2024 – Aug 2024
- Managed and organized active caseloads while supporting prosecutors with case development.
- Indicted 10 cases, ensuring all filings met deadlines and procedural requirements.
- Participated in Fani Willis Mock Trials, earning recognition as Best Prosecutor Witness (2024).
- Gained exposure to sensitive casework involving sexual assault and domestic violence.
- Cobb County District Attorney’s Office | Victim/Witness Advocate Unit
- Aug 2024 – Dec 2024
- Communicated directly with victims to provide updates, court information, and emotional support.
- Attended daily court proceedings and documented case progress for prosecutors.
- Coordinated follow-ups with victims and witnesses to ensure preparedness for testimony.
Awards & Achievements
Best Prosecutor Witness, Fani Willis Mock Trials (2024), HOPE Scholarship Recipient (2021), Team Lead, Leadership Position (2023)
Timeline
CASE SUPPORT WORKER
National Youth Placement Agency
2025.06 - 2026.06
K-12 SUBSTITUTE TEACHER
Fulton County Public Schools
2023.11 - 2025.05
TEAM LEAD RECEPTIONIST
Massage Envy
2023.05 - 2024.01
CUSTOMER SERVICE REPRESENTATIVE
Walmart
2021.01 - 2022.12
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Kennesaw State University
HIGH SCHOOL DIPLOMA - undefined
Charles R. Drew High School