Kalei Rule
Winston-Salem,NC
Summary
Forward-thinking Sales Management professional successful at leading and utilizing resources to meet short- and long-term goals. Motivating peers consistently to help each person reach new levels of performance. Excellent at recordkeeping, reporting abilities, and exceeding sales performances.
Overview
4
4
years of professional experience
Work History
Shift Leader
Biggby Coffee
Winston-Salem, NC
10.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer experience through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Supervisor
Bath & Body Works
Boone, NC And Winston-Salem, NC
02.2020 - 10.2022
- Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Provides individual and team performance feedback and recommendations to managers.
- Helps train, coach, reward and motivate associates to improve selling and the customer experience
- Assists peers in management with conducting onboarding and continued training of the associate team.
- Execute visual standards and maintain a safe, inviting store appearance.
- Perform opening and closing routines including execution of bank deposits, receipt of shipment.
Customer Service Lead
Food Lion
Winston-Salem, NC And Boone, NC
11.2019 - 02.2020
- In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Support the achievement of budgeted financial and operating results for the Front End
- Ensure proper cash handling procedures by researching over/short reports, reporting discrepancies, and following store procedures.
- Working with a close-knit team to ensure store office functions are completed accurately and on time.
Education
No Degree - Chemistry
UNC Charlotte
Charlotte, NCHigh School Diploma -
North Davidson High School
Lexington, NC06.2017
Skills
- Flexible Schedule
- Positive Attitude
- Adaptability and flexibility
- Creative Problem-Solving
- Customer Service Management
- Sales Expertise
- Cash Handling
- Staff Education and Training
Timeline
Shift Leader
Biggby Coffee
10.2022 - Current
Supervisor
Bath & Body Works
02.2020 - 10.2022
Customer Service Lead
Food Lion
11.2019 - 02.2020
No Degree - Chemistry
UNC Charlotte
High School Diploma -
North Davidson High School