Summary
Overview
Work History
Education
Skills
Timeline
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Kalei Rule

Winston-Salem,NC

Summary

Forward-thinking Sales Management professional successful at leading and utilizing resources to meet short- and long-term goals. Motivating peers consistently to help each person reach new levels of performance. Excellent at recordkeeping, reporting abilities, and exceeding sales performances.

Overview

4
4
years of professional experience

Work History

Shift Leader

Biggby Coffee
10.2022 - Current
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer experience through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Supervisor

Bath & Body Works
02.2020 - 10.2022
  • Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Provides individual and team performance feedback and recommendations to managers.
  • Helps train, coach, reward and motivate associates to improve selling and the customer experience
  • Assists peers in management with conducting onboarding and continued training of the associate team.
  • Execute visual standards and maintain a safe, inviting store appearance.
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment.

Customer Service Lead

Food Lion
11.2019 - 02.2020
  • In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
  • Support the achievement of budgeted financial and operating results for the Front End
  • Ensure proper cash handling procedures by researching over/short reports, reporting discrepancies, and following store procedures.
  • Working with a close-knit team to ensure store office functions are completed accurately and on time.

Education

No Degree - Chemistry

UNC Charlotte
Charlotte, NC

High School Diploma -

North Davidson High School
Lexington, NC
06.2017

Skills

  • Flexible Schedule
  • Positive Attitude
  • Adaptability and flexibility
  • Creative Problem-Solving
  • Customer Service Management
  • Sales Expertise
  • Cash Handling
  • Staff Education and Training

Timeline

Shift Leader

Biggby Coffee
10.2022 - Current

Supervisor

Bath & Body Works
02.2020 - 10.2022

Customer Service Lead

Food Lion
11.2019 - 02.2020

No Degree - Chemistry

UNC Charlotte

High School Diploma -

North Davidson High School

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Kalei Rule